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Password 

Your IT account password protects the security of information and the computing service as a whole. Your University user account must only be used by you and you must not disclose your password to anyone or write it down.

 

Need to change your password?

You can change your password if you have an internet connection from the webpage - https://password.hope.ac.uk

 

Security questions

When you first change your password you will be asked to provide answers to three questions.  If you forget your password, click on the forgotten password link, enter your email address and answer the questions.

 

Password reset

If you have forgotten your password and the answers to the security questions, you can request that your password be reset by visiting the IT Service Desk in person with your ID card or, alternatively, by e-mailing itshelp@hope.ac.uk.

 

Password rules

Just as a reminder:

  • Your password must not be easy to guess.
  • It may not be a normal dictionary word (forward or backward).
  • It must be at least 8 characters long.
  • It may not be based on part or all of your username, surname or your old password.
  • You should use a mixture of numbers and punctuation, and mixed case.
  • You cannot use a space or any of these characters: . * : @ | # \ % , ; $ & £ < > +
  • Upper case is different from lower case.
  • The characters in your password should be mostly different.
  • Passwords cannot be all numerical
  • YOU CANNOT REUSE PASSWORDS.
  • Your password is confidential; you must not tell it to anyone else.