Telephony and Voice Services

Switchboard Services

International call connection for staff

To contact the switchboard:

• dial 0 internally
• 0151 291 3000 externally
• 3000 from mobex phones

Voicemail

Voicemail facilities are available on all phones using Call Pilot.  You can download user guides here:

•  Voicemail getting started
•  Call Pilot Wallet Card
•  Call Pilot Groupwise Manual

Staff Provision

We provide:

• Phones and phone lines
• Fax machines
• Modem lines
• Payphones
• Mobile Phones (Mobex)

Please note that charges will be made to your Deanery or departmental budget for new equipment and lines.

Billing

Telephone bills are provided to all Deaneries and departmental areas. We can assist you with any queries about your telephone bill.

Call Centre

We also offer a Call Centre facility in certain areas.

For assistance with any of the above services please contact  the IT Service Desk directly on 0151 291 2100 or email itshelp@hope.ac.uk.