Getting started

Where can I find a PC?

There are Open Access PCs in many locations around the three campuses. 

Does the University have its own Wireless service?

Yes - the University uses the eduroam service. Click here for further details.

What are my responsibilities?

Whenever you logon to the University network, you agree to:

• Use the service in a responsible, ethical and lawful manner
• Not do anything which might be to the detriment of other users

If I am using a University machine, how do I save my work?

There are two options:

• On your personal I: drive
• On a USB memory stick

NB: Please be aware that if you save any work on the C: drive of the machine (e.g. in My Documents), this will be irretrievably lost when the machine is logged out.

Where can I print?

There are a number of printers across all three campuses. Please see our printing page for further details.

How do I add print credits? (Students Only)

• Web top-up via MyHope

What do I do if I have forgotten my Password?

• Click on the Forgotten Password link in the MyHope login box
• It will ask you for your email address
• It will then ask you to answer two security questions
• You will then be able to input a new password which will come into effect within a couple of minutes

If you encounter any difficulties with this, please contact the IT Services Help Point.

Who do I talk to if I have a problem?

• If you cannot access an IT service – contact us
• If your student record is incorrect – contact Student Administration
• If you have financial issues - contact Student Finance
• If you have issues with accessing academic content – contact your School / Department

How do I contact IT Services?

In person: visit IT Services Help Point, 1st floor in the Sheppard-Worlock Library (Monday – Friday 8am – 5pm)

Email: itshelp@hope.ac.uk 
Phone: 0151 291 2100