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Overview of Services

Student Development & Well-being is located on the first floor of the Gateway Building at the Hope Park Campus. We provide a range of services and support aimed at supporting students to get the most from their university experience. Our teams consist of experienced practitioners providing a professional support and advisory service to students and staff. 

 

Student Counselling Service

Student Development & Well-being provides a professional and confidential counselling service for students who may be experiencing a personal issue which is affecting their studies and/or general feelings of well-being. The service offers a range of assistance including time-limited one-to-one therapy, group workshops and self-help resources. The counselling service is also able to provide advice to university staff who may be working with a student in difficulty. 
   
The counselling service is available during office hours, Monday to Friday in term time. Students can access counselling via appointment only but students who wish to speak to a mental health professional urgently can attend a drop-in session. The drop-in sessions take place daily between 12pm – 2pm (12-1pm Wednesdays).

For more information visit the Student Counselling Service section of the website.

 

Mental Health Support & Advice

The Mental Health & Well-being Adviser provides a confidential, professional support and advisory service to students who are experiencing a mental health difficulty. Advice and assistance is also available for students who are concerned about their own, or someone else’s Mental Health. The Mental Health and Well-being Adviser can also provide advice and support to university staff who are working with students who have a diagnosed mental health difficulty or who are experiencing difficulties with their general state of emotional/psychological health.


The Mental Health & Well-being service is available during office hours, Monday to Friday in term time.  Students can access support via appointment only but students who wish to speak to a mental health professional urgently can attend one of the emergency drop-in sessions. The drop-in sessions take place daily between 12pm – 2pm (12-1pm Wednesdays).

For more information visit the Mental Health and Well-being Service section of the website.

 

Learning Support Team

The Learning Support team offers advice and guidance to disabled students, including students with physical or sensory impairments, dyslexia and long-term medical or mental health conditions. Students can book face-to-face, or telephone/Skype appointments.  The team also deliver drop-in advice sessions, where no appointment is required.  Drop-in sessions usually take place every weekday from 12 – 2 pm during term-time only.

 

Welfare Benefits Advice Service

The Welfare Benefits Service offers a confidential advice service to both current and prospective students of Liverpool Hope University.  The service is available during office hours from Monday to Thursday each week.

Understanding what finances and benefits are available to students can be very confusing and the Welfare Benefits Adviser can provide assistance with all aspects of Welfare and Benefits covering a wide range of issues.  Some of the areas advice is available include, student grants and loans, social security benefits/tax credits, housing advice in the private rented sector, council tax liability, employment welfare advice, income tax/national insurance, personal budgeting advice and finance-related advice for students considering interrupting their studies. 

 

Student Well-being Officer

The Student Well-being Officer has responsibility for developing and co-ordinating a range of health and well-being promotion campaigns and activities aimed at enhancing student health and well-being whilst at university.

As the key support link between the University's Residential Life Team and specialist support services, the Student Well-being Officer will also provide initial and ongoing information, advice and support on well-being matters to students experiencing a wide range of difficulties, signposting to internal specialist support services as necessary (eg, Counselling, Mental Health Adviser, Disability Support staff, Welfare Benefits advice).

 

Advising Students about University Support Services

Lecturers and other faculty staff play an important role in advising students about the support services available within the University, especially where there is a concern. Signposting or referring students to Student Development & Well-being is always a positive step to take.

To discuss a student health or well-being concern please contact us on:

T: 0151 291 3427 
e: studentdevelopment&wellbeing@hope.ac.uk  

Students can make an appointment in one of the following ways:
T: 0151 291 3427 
e: studentdevelopment&wellbeing@hope.ac.uk  

or by visiting:
Student Development & Well-being
Gateway Building (1st Floor),
Hope Park Campus
L16 9JD

Drop-in sessions

The following drop-in sessions are available:

Learning Support

Monday to Friday midday to 2pm

Counselling

Monday midday
Tuesday midday-2pm
Wednesday midday-1pm
Thursday midday-2pm
Friday midday-2pm

Welfare and Benefits

Monday 2-4pm
Tuesday midday-1pm
Wednesday 3-3pm
Thursday 10am-midday

Meet the Teams

Head of Student Welfare and Well-being

John Ryan

John Ryan
Head of Student Welfare and
Well-being
ryanj@hope.ac.uk

 

     

Counselling

Fidelma

Fidelma Hawes
Student Counsellor
hawesf@hope.ac.uk

Frances

Frances Hayes
Student Counsellor
hayesf@hope.ac.uk

   

Learning Support

Judith Fiddy

Judith Fiddy
Senior Support Advisor
fiddyj@hope.ac.uk

Claire Flynn

Claire Flynn
Learning Support Advisor
flynnc2@hope.ac.uk

Nina

Nina Lloyd-Jones
Learning Support Advisor
lloydjn@hope.ac.uk

Chiko

Chiko Ncube
Learning Support Advisor
ncuben@hope.ac.uk

Mental Health

Josie Davis
Mental Health and Well-being Adviser
daviesj2@hope.ac.uk

     

Student Support

Jonny Parker
Student Wellbeing Officer
parkerj1@hope.ac.uk

     

Student Support Administrators

Emma Lister

Emma Lister
Support Administrator
listere@hope.ac.uk

 

Anne Winstanley
Office Manager
winstaa@hope.ac.uk

Christine McPeake

Christine McPeake
Support Administrator
mcpeakc@hope.ac.uk

Overview of Services

Student Development & Well-being is located on the first floor of the Gateway Building at the Hope Park Campus. We provide a range of services and support aimed at supporting students to get the most from their university experience. Our teams consist of experienced practitioners providing a professional support and advisory service to students and staff. 

 

Student Counselling Service

Student Development & Well-being provides a professional and confidential counselling service for students who may be experiencing a personal issue which is affecting their studies and/or general feelings of well-being. The service offers a range of assistance including time-limited one-to-one therapy, group workshops and self-help resources. The counselling service is also able to provide advice to university staff who may be working with a student in difficulty. 
   
The counselling service is available during office hours, Monday to Friday in term time. Students can access counselling via appointment only but students who wish to speak to a mental health professional urgently can attend a drop-in session. The drop-in sessions take place daily between 12pm – 2pm (12-1pm Wednesdays).

For more information visit the Student Counselling Service section of the website.

 

Mental Health Support & Advice

The Mental Health & Well-being Adviser provides a confidential, professional support and advisory service to students who are experiencing a mental health difficulty. Advice and assistance is also available for students who are concerned about their own, or someone else’s Mental Health. The Mental Health and Well-being Adviser can also provide advice and support to university staff who are working with students who have a diagnosed mental health difficulty or who are experiencing difficulties with their general state of emotional/psychological health.


The Mental Health & Well-being service is available during office hours, Monday to Friday in term time.  Students can access support via appointment only but students who wish to speak to a mental health professional urgently can attend one of the emergency drop-in sessions. The drop-in sessions take place daily between 12pm – 2pm (12-1pm Wednesdays).

For more information visit the Mental Health and Well-being Service section of the website.

 

Learning Support Team

The Learning Support team offers advice and guidance to disabled students, including students with physical or sensory impairments, dyslexia and long-term medical or mental health conditions. Students can book face-to-face, or telephone/Skype appointments.  The team also deliver drop-in advice sessions, where no appointment is required.  Drop-in sessions usually take place every weekday from 12 – 2 pm during term-time only.

 

Welfare Benefits Advice Service

The Welfare Benefits Service offers a confidential advice service to both current and prospective students of Liverpool Hope University.  The service is available during office hours from Monday to Thursday each week.

Understanding what finances and benefits are available to students can be very confusing and the Welfare Benefits Adviser can provide assistance with all aspects of Welfare and Benefits covering a wide range of issues.  Some of the areas advice is available include, student grants and loans, social security benefits/tax credits, housing advice in the private rented sector, council tax liability, employment welfare advice, income tax/national insurance, personal budgeting advice and finance-related advice for students considering interrupting their studies. 

 

Student Well-being Officer

The Student Well-being Officer has responsibility for developing and co-ordinating a range of health and well-being promotion campaigns and activities aimed at enhancing student health and well-being whilst at university.

As the key support link between the University's Residential Life Team and specialist support services, the Student Well-being Officer will also provide initial and ongoing information, advice and support on well-being matters to students experiencing a wide range of difficulties, signposting to internal specialist support services as necessary (eg, Counselling, Mental Health Adviser, Disability Support staff, Welfare Benefits advice).

 

Advising Students about University Support Services

Lecturers and other faculty staff play an important role in advising students about the support services available within the University, especially where there is a concern. Signposting or referring students to Student Development & Well-being is always a positive step to take.

To discuss a student health or well-being concern please contact us on:

T: 0151 291 3427 
e: studentdevelopment&wellbeing@hope.ac.uk  

Students can make an appointment in one of the following ways:
T: 0151 291 3427 
e: studentdevelopment&wellbeing@hope.ac.uk  

or by visiting:
Student Development & Well-being
Gateway Building (1st Floor),
Hope Park Campus
L16 9JD

Drop-in sessions

The following drop-in sessions are available:

Learning Support

Monday to Friday midday to 2pm

Counselling

Monday midday
Tuesday midday-2pm
Wednesday midday-1pm
Thursday midday-2pm
Friday midday-2pm

Welfare and Benefits

Monday 2-4pm
Tuesday midday-1pm
Wednesday 3-3pm
Thursday 10am-midday

Meet the Teams

Head of Student Welfare and Well-being

John Ryan

John Ryan
Head of Student Welfare and
Well-being
ryanj@hope.ac.uk

 

     

Counselling

Fidelma

Fidelma Hawes
Student Counsellor
hawesf@hope.ac.uk

Frances

Frances Hayes
Student Counsellor
hayesf@hope.ac.uk

   

Learning Support

Judith Fiddy

Judith Fiddy
Senior Support Advisor
fiddyj@hope.ac.uk

Claire Flynn

Claire Flynn
Learning Support Advisor
flynnc2@hope.ac.uk

Nina

Nina Lloyd-Jones
Learning Support Advisor
lloydjn@hope.ac.uk

Chiko

Chiko Ncube
Learning Support Advisor
ncuben@hope.ac.uk

Mental Health

Josie Davis
Mental Health and Well-being Adviser
daviesj2@hope.ac.uk

     

Student Support

Jonny Parker
Student Wellbeing Officer
parkerj1@hope.ac.uk

     

Student Support Administrators

Emma Lister

Emma Lister
Support Administrator
listere@hope.ac.uk

 

Anne Winstanley
Office Manager
winstaa@hope.ac.uk

Christine McPeake

Christine McPeake
Support Administrator
mcpeakc@hope.ac.uk