The Business School welcomes James Timpson OBEFriday 25 November 2016
James Timpson OBE shared insights into ‘Running a Business Upside Down’ at the inaugural Burrows/Kennedy Distinguished Lecture.
The Chief Executive of Timpson Retail was invited to speak about his innovative management styles by Liverpool Hope University’s Business School.
Timpson Retail trades from 1,400 shops across the country, and is comprised of 920 Timpson outlets, Max Spielmann and Snappy Snaps photo shops. The company turnover is in excess of £200M and it employs over 3,500 colleagues.
In his guest lecture, James talked about how he strives to keep the business fresh and is always keen to try new services and ideas.
He discussed the importance of customer service and encouraging colleagues to ‘run the business as if it’s their own’.
A relaxed attitude towards rules and regulations also sets the company apart, with James explaining how the organisation only has two rules, and follows the Scandinavian model of keeping rules and processes to a minimum.
James said: “What we’ve found is that if you are very, very clear on what is acceptable and what is not, the people in the organisation find it a lot easier and understand what it’s like to work in that environment.”
He talked about having a ‘real duty to look after your people in their time of need’ and incentivising colleagues through weekly bonuses.
However, James highlighted how vital it is to make sure the right people are working in the right role. He said: “You can look after your people, have very simple rules and a caring culture, but it doesn’t work if you don’t have the right people.”