Student Charter

When you apply

The University shall:

As an applicant, you are expected to:

• Provide you with information about its courses and details of the costs to help you make an informed choice;

•  Ensure that you have all the information needed to make an informed choice of programme;

•  Provide information about the range of facilities available to you;

•  Let the University know about anything which might affect your application/studies;

•  Give a wide range of information about student funding, accommodation and support services;

•  Inform the University, at an early stage or as it arises, of anything that may affect any part of your University life such as a disability or difficult personal issues;

• Consider your application fairly, efficiently and by staff members who are experienced and knowledgeable about UK or international students as appropriate;

• Undertake any preliminary tasks that your department asks of you;

• Provide you with information about accommodation on campus or local to the community.

•  Ensure that you research the programmes before you apply so you can make an informed choice.

Throughout your course

The University shall:

As a student you are expected to:

• Treat you fairly and with respect;

• Show respect and sensitivity for the whole community, staff and fellow students;

• Communicate information to you clearly and in a timely fashion;

• Check your University emails daily and communicate with the University with respect and maturity and in a courteous manner;

• Provide appropriate and adequate standards of teaching, learning support, advice and guidance;

• Engage actively in your programme of study especially attending all timetabled lectures and tutorials;

• Offer you welfare support or signpost you to external support systems where necessary;

• Bring your needs for support to the University’s notice in good time;

• Offer well-structured academic courses of study designed to challenge you to reach your full potential and increase employability;

• Make a full commitment to your course and sustain high levels of effort throughout your student experience including submitting all assessments in a timely manner;

•  Provide feedback on your work in a timely manner;

• Be proactive and take responsibility for your own education;

• Create learning facilities and an environment in order to help make your experience as a student positive and memorable;

• Treat your surrounding environment with care and respect;

• Respect  your religious beliefs and your right to have no religious beliefs;

• Respect the Christian foundation of the University and respect the beliefs of members of the community

• Where appropriate, provide students on professional courses with well organised placements;

• Be a positive and proactive member of your community.

• Welcome you to the institution and provide a comprehensive induction programme;

• Provide equality of treatment for all regardless of age, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, race, religious belief and non belief, sex and sexual orientation.

After You Graduate

The University shall:

As a Graduate, you are expected to:

• Offer you continued support in career development and provide guidance if requested;

•  Seek support for job applications and CV advice from the career development team;

•  Provide you with access to career development seminars and workshops;

•  Keep the University up to date if you change your contact information so we can keep in touch with you;

•  Provide guidance relating to post graduate opportunities;

•  Act as an ambassador and advocate for the University across both your social and work-related networks.

•  Make every effort to keep in touch with you as a full member of our alumnus association;

•  Treat you as a partner in a lifelong process of personal development, keeping you informed about developments at Hope, and enabling you to continue your association with the University after you leave.

Postgraduate Students

The University shall:

As a student you are expected to:

• Meet those expectations previously listed in this document under Throughout Your Course;

•  Meet those expectations previously listed in this document under Throughout Your Course;

•  Offer you a wide range of research-informed teaching and learning support;

•  Communicate regularly with your tutors for any guidance that you may need;

•  Provide you with supervisors who are active researchers;

•  Take advantage of the facilities that the University offers you in support.

•  Help you to arrange any placements or work experience necessary to supplement your course;

• Offer you full use of the academic facilities available at the University that may assist you in your post graduate course;

•  Give you the same level of educational and welfare support that we give undergraduates.

When you have concerns / difficulties

The University shall:

As a student you are expected to:

• Provide concise objective advice and guidance for academic concerns;

•  Communicate any concerns or difficulties to the University as early as possible;

•  Treat all of your matters with concern and sensitivity and deal with them fairly and without discrimination;

•  Approach your tutors, course representatives and/or SU for advice on any concerns or difficulties;

•  Offer or direct you to appropriate help and support that you may require;

•  Be pro-active in seeking support and assistance;

•  Provide you with clear information about procedures for complaints and appeals;

•  Not make any malicious or false complaints or allegations;

•  Take your issues seriously.

•  Take advice given to you by advisors seriously;

•  Act with respect.