Liverpool Hope University is committed to offering a high quality educational experience to all its students. Students should expect high standards of professionalism and customer service from all staff and should complain if those standards are not met. Students also have responsibilities and must make every effort to be fully informed about their studies and other University activities. All students should familiarise themselves with the following “rights and responsibilities” and use the Complaints Procedures in case of dissatisfaction.
You can expect:
- to gain information on courses and other services from prospectuses, the website, visits to Hope and Open Days;
- to receive a timely response to applications and requests for further information.
You are expected to:
- avail yourself of all possibilities to get to know Hope;
- provide all information requested on the application form and meet deadlines
You can expect:
- clear and timely information about arrival;
- efficient registration;
- helpful induction.
You are expected to:
- bring all information requested for registration;
- check your own registration form;
- pay all invoices on time.
You can expect:
- clear information on module choice and other requirements for your programme of study, including assessment;
- information on your timetable and examination dates and times.
You are expected to:
- be familiar with regulations, handbooks and sources of information;
- attend all timetabled classes and examinations;
- pay all fees due in full and in a timely fashion.
You can expect:
- high quality teaching;
- high quality careers advice.
You are expected to:
- attend and contribute fully to lectures, seminars, workshops and other learning opportunities;
- behave responsibly in classes and treat lecturers, other staff and fellow students with respect;
- complete assessment requirements and meet assessment submission deadlines.
You can expect:
- teaching rooms of a high standard;
- well-stocked library with access to other information providers;
- network access, e-mail account, internet, appropriate software.
You are expected to:
- treat property with respect;
- abide by the rules and regulations relating to use of libraries and learning resources;
- abide by rules and regulations relating to use of computers.
You can expect:
- residential accommodation, catering, counselling and health, sport facilities to be available.
You are expected to:
- adhere to contractual agreements and guidelines relating to these services.
You can expect:
- advice on financial matters;
- prompt calculation and, if you are granted an award, payment of University-managed funds.
You are expected to:
- supply the required information to enable decisions to be made.
You can expect:
- the University to have a policy and a commitment to Equal Opportunities;
- services for students with disabilities.
You are expected to:
- support University policy and its commitment to Equal Opportunities.
You can expect:
- the University to have a policy on and a commitment to Health and Safety.
You are expected to:
- take all reasonable care for your own safety and the safety of others.
You can expect:
- the University to provide a range of facilities and opportunities which will enable you to educate the whole person in mind, body and spirit in the wider context of community.
You are expected to:
- explore ways of participating in and contributing actively to University life by, for example, joining SU societies, acting as a student representative, taking part in committees (eg. Staff/Student Liaison), attending Foundation Hour events;
- be a part of the local community particularly by respecting neighbours, e.g. by not parking on residential streets.
You can expect:
- clear guidelines on procedures.
You are expected to:
- seek early advice and follow guidance offered.