If you are unhappy with the service provided by the University, you have the right to complain.
The University takes complaints seriously and will take steps to improve the service where it has fallen below an acceptable standard. It is best to deal with poor service as early as possible and so, if you are dissatisfied with something, please speak directly to the service provider concerned.
If you are still not happy you can use the formal Student Complaints Procedure.
Student Complaints Procedure Flowchart
The Complaints Procedure can be used in relation to teaching, academic support, administration or any other service provided by the University.
If you wish to appeal against a decision of a Degree or Progression Board, there are separate procedures to follow.
These are outlined in the guidance on Academic Appeals:
If, having consulted this guide, you think you have grounds for appealing against an academic decision please contact your Faculty or Departmental Office to seek advice from a Senior Academic Adviser. If the Adviser cannot resolve the matter informally, and you wish to proceed with an appeal, you will need to email a completed Intention to Appeal Form to appeals@hope.ac.uk no later than the earlier of (a) 10 working days after the publication of the Board’s decision or (b) 5 working days before the conferment of the award. You should also take advice from the Students’ Union.
Forms are also available for collection at The Gateway to Hope reception desk.