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Hints and Tips


Access to Liverpool University Press Journals

Online Journals published by Liverpool University Press, including The Journal of Literary and Cultural Disability Studies, will not be supported by Internet Explorer versions 8, 9 or 10 from 31 January 2018.  To prevent losing access simply upgrade to Internet Explorer 11 or use Google Chrome or Mozilla Firefox.


Access to Westlaw and Literature Online

If you are encountering problems logging on to the above databases, please follow the advice on the crib sheets below:

Westlaw access crib sheet

Literature Online Crib Sheet


House of Commons Parliamentary Papers

MyResearch accounts are now available on the ProQuest Government Platform. Please instruct your researchers to move their MyArchive account over to a new MyResearch account. Instructions for moving saved searches and documents from your MyArchive to your MyResearch account can be found  here. Dual platform access will be available through September to allow researchers time to make the change.  We also encourage you to check out the great enhancements to the House of Commons Parliamentary Papers on the ProQuest Government Platform via our helpful LibGuide and on the HCPP Support Centre Landing Page.


Science Direct

With effect from January 1st 2016, ScienceDirect will no longer support Internet Explorer 8. The most recent IE browser version will however be supported along with the latest version of Chrome of Firefox.

Please contact or ask at the Student Support Points if you need any further assistance.


Online Library

Please access Online Library using the link on the Library webpages.  Alternatively, if accessing Online Library via ‘MyHope’, use Firefox or Internet Explorer instead of Chrome.


Other common questions:

I’m having problems when I try to download the full text of a journal article; what should I do?

How do I read ‘MyiLibrary’ and ‘E-Books on EBSCO’ e-books on a mobile device e.g. tablet / smartphone?

I need help using Online Library


I’m having problems when I try to download the full text of a journal article; what should I do?

It’s a good idea to clear your computer’s cookies, cache and saved preferences, as these have sometimes been the cause of error messages. 

To do this in:


Go to Tools and select ‘clear recent history’.  Tick everything and choose the timeframe to clear (e.g. a day), then click ‘clear now’.

Internet Explorer:

Go to Tools, and select ‘Internet Options’.  Under Browsing History select ‘delete’.  Tick everything, then click ‘delete’.


Click on the spanner icon and select ‘Settings’.  Click ‘show advanced settings’ and under Privacy choose ‘clear browsing data’. Tick everything and choose the timeframe to clear (e.g. a day), then click ‘clear browsing data’.

Close the browser and then re-enter the online resources. 

A small number of students are having problems linking to the full text of an article when using Internet Explorer 9; you might want to try using Firefox or Chrome.

If you are still having problems, call the Library on 0151 291 2079 (ground floor Subject Support Point) or 0151 291 2007 (first floor Subject Support Point).


How do I read ‘MyiLibrary’ and ‘E-Books on EBSCO’ e-books on a mobile device e.g. tablet / smartphone? 

‘E-Books on EBSCO’ and ‘MyiLibrary’ e-books are accessed via the Internet, so can be accessed from Online Library on any internet-enabled device.

Some books are in pdf format, so you will need to download a pdf file reader in order to view them (e.g. Adobe Reader).

E-Books from our collections cannot be read on an Amazon Kindle.


I need help using Online Library

Check out the guides or get help from Library staff


Upcoming Artstor Digital Library Feature Changes

Artstor are changing some features which may require you to save some of your work in the Arstor Digital Library.  These changes are part of the release of an improved platform that will feature a redesigned interface and streamlined features which will include:


  • The pausing of the upload and metadata entry functions for Personal Collections between June 1st and early September this year. During this time you will be able to share, download, and save your existing images to groups as usual. However, you will not be able to add new images to your Personal Collection or edit any of the text associated with your existing images.
  • Uploading of OIV presentations into Personal Collections will be retired. If you need to share OIV presentations with students, please convert them to PDFs. An enhanced option for exporting your OIV presentations to other formats is being explored and will be available soon.
  • Personal notes and instructor notes are being retired. If you need any information saved in your personal or instructor notes, we recommend copying and pasting this information into your image group descriptions by June 1st.
  • The citation generator and saved citations will be temporarily removed and added back into the Digital Library after the new release. If you have saved citations that you need, please download them before June 1st.
  • Saved searches are being retired.
  • The date filter for search results will be temporarily removed in late May (prior to the release of the new site). It will return, with improvements, as part of the updated site this summer.

Please click on this link to see further information about the changes. 


If you need any further assistance please contact