Please revisit this page regularly to see if we have added any new resources.
Please revisit this page regularly to see if we are trialling any new resources.
I’m having problems when I try to download the full text of a journal article; what should I do?
It’s a good idea to clear your computer’s cookies, cache and saved preferences, as these have sometimes been the cause of error messages.
To do this in:
Firefox:
Go to Tools and select ‘clear recent history’. Tick everything and choose the timeframe to clear (e.g. a day), then click ‘clear now’.
Internet Explorer:
Go to Tools, and select ‘Internet Options’. Under Browsing History select ‘delete’. Tick everything, then click ‘delete’.
Chrome:
Click on the spanner icon and select ‘Settings’. Click ‘show advanced settings’ and under Privacy choose ‘clear browsing data’. Tick everything and choose the timeframe to clear (e.g. a day), then click ‘clear browsing data’.
Close the browser and then re-enter the online resources.
A small number of students are having problems linking to the full text of an article when using Internet Explorer 9; you might want to try using Firefox or Chrome.
If you are still having problems, call the Library on 0151 291 2079 (ground floor Subject Support Point) or 0151 291 2007 (first floor Subject Support Point).
If you need any further assistance please contact askalibrarian@hope.ac.uk
Scheduled Downtime Notification
There is no planned downtime for any of our resources at present.
