Accessing your library account
Your University ID card is also your library card. You are responsible for all items on your library account and may not borrow material with anyone else’s ID card or lend your ID to anyone else.
How to access your library account
Access to your account is through OneSearch. Sign in using your university login and password and click on your name in the top right-hand corner of the screen. From the drop-down menu click on My Account and follow the instructions.
OneSearch - Find out about OneSearch and the benefits to you.
Access OneSearch Quick Start Guide.
Borrowing books
How many books can I borrow?
Undergraduates:
- Level C & Level I: 10 items plus 1 kit
- Level H: 20 items plus 1 kit
- BA QTS: 13 items plus 1 kit
- Media: 10 items plus 1 kit plus 3 equipment loans (from LTC)
- P.G.C.E's: 15 items plus 1 kit
Taught Postgraduates: 20 items
PhD and MPhil: 25 items
Staff: 25 items
Can someone else borrow items for me?
In exceptional circumstances such as sickness you can arrange for another person to borrow or renew items on your account. However to ensure that we are abiding by Data Protection legislation you MUST give them a signed letter of authorisation as well as your ID card as this will then authorise us to disclose information from your account to them.
Renewing books
Any 1 week or 2 week loans are automatically renewed for up to 14 weeks unless they are reserved by another borrower.
To check the maximum renewal date via OneSearch, sign-in (top right), click on your name, 'My Loans', then click the arrow to the right of a book to see the full information for that loan, including the ‘Maximum Renewal Date’.
High demand items with shorter loan periods (24 hour and 2 day loans) can be renewed up to 3 times (unseen) then they must be returned. You may borrow them again if you still require them.
You can renew:
- by telephoning 0151 291 2000 during full service hours
- by using the self-service machines
- Via OneSearch, sign in, click on your name (top right) and click on 'My Loans' where you will have the option to renew some or all of your loans.
Items are automatically renewed for a further 1 or 2 weeks unless requested by another borrower in which case you will be given until the due date to return them.
By using the renewal systems available you can keep your loans up to date and avoid incurring fines.
Can someone else renew items for me?
In exceptional circumstances such as sickness you can arrange for another person to borrow or renew items on your account. However to ensure that we are abiding by Data Protection legislation you MUST give them a signed letter of authorisation as well as your ID card as this will then authorise us to disclose information from your account to them.
Requests for items out on loan
If all copies of an item are out on loan you may request them by choosing ‘Request’ from the record in OneSearch.
If an item is not out on loan, but cannot be found on the shelf, or if an item is showing ‘please ask’ then fill in a reservation card (available from the Library Help Point).
You will be notified via your University email when the items are ready for collection.
Network of Hope students please contact your college Librarian.
Returning items
Liverpool Hope University library books can be returned to ANY of our libraries. Out of Hours Return slots are available outside the entrances to The Sheppard-Worlock Library and the Cornerstone Library so that books can be returned when the library is closed.
Books can also be returned via a recorded delivery service which will provide you with proof of posting. Some books can be expensive and you can check their value with us if you want to ensure the postal service will cover any losses. Please send books to the following address and let us know that they have been posted:
The Sheppard-Worlock Library
Liverpool Hope University
Hope Park
L16 9JD
Fines policy and rates
As fines are only charged when another user is being inconvenienced (e.g. an item on loan to one person is requested by another but is not returned, or the item has gone over its maximum automatic renewals), the rate, maximum fine limit and amount that will block loans/renewals is as follows. The rates are comparable to other University libraries in the region:
- Daily fine per item (1 and 2 week loans) 50p
- Maximum fine per item (1 and 2 week loans) £10.00
- Further loans and renewals will be blocked when the maximum fine of £10.00 is reached
- 24 hour loan - 80p per hour with further renewals blocked when a maximum fine of £5.00 is reached
Paying Fines
You can pay your fines at the Library Help Point, by telephone 0151 291 2000 or at the self-service machines. Alternatively, you can pay online via OneSearch. Ensure you are signed in, click on your name (top right), 'My Library Account' then 'Fines and Fees'.
Overdue and lost loans
The Library's policy is to recover all overdue books or charge for replacement copies if lost or stolen as we want to ensure that books are available for use by all staff and students. We also wish to help library users to avoid fines and blocks on their accounts by bringing such matters to their attention in good time and to encourage early contact with library staff if you realise you may not be able to return a book on time, as this will avoid fines accruing and replacement charges applying.
Requesting items to/from The Sheppard-Worlock Library/Creative Campus
This can now be done directly via the OneSearch Request feature once you have searched for an item. You can specify the location from which you would like to collect the item.
Education students
If you are a PGCE, School Direct, BA Primary Teaching (QTS), BA Early Years (QTS) or PGDE Further & Post-Compulsory Education student, you can request an extra library card enabling you to borrow more teaching resources when you go on Professional Placement Learning (PPL).
Using the PPL card you can borrow an additional 4 kits, plus 12 other items for your placement. These resources have a T at the end of their shelfmark, e.g. 372.38T.
Please note: You cannot borrow ordinary, theory books on your PPL card.
You can apply for your PPL card by completing an online PPL Application Card Form
You can start using the PPL card two weeks before the beginning of your placement PPL Library Loan dates 2020/1. Loans last the length of your placement so that you do not have to remember to renew your items whilst you are out on PPL. Note that items on your PPL card cannot be renewed. Please ensure that you collect all materials taken into schools and return them by the due date.
Your PPL card can be used on the self-service machines, but some formats (e.g. videos, CDs, kits) will have to be borrowed via the Library Help Point.
Please note: If you lose your PPL card, a £5.00 replacement charge will be payable.
These arrangements do NOT cover periods of attachment.
For those who require repeat PPL facilities, special arrangements will be agreed with the Director of School Partnerships.
These arrangements are intended to ensure adequate and equitable access. They take account of students' individual arrangements, e.g. mentoring, and have been agreed between the Library and the Faculty of Education.
Distance Learners
Books from Hope stock can be supplied by postal loan. Only 2 week loan items can be posted out; reference, 24 hour, 2 day loan items and 1 week loan items cannot be supplied. Items will be loaned for three weeks and can be renewed up to three times by phone or via the catalogue (provided the item has not been reserved by another user).
Missing details can result in delays or the return of the request for more information.
Ensure the Copyright Declaration on the photocopy request form has been completed
Post your request with a cheque for the appropriate payment to:
The Sheppard-Worlock Library, Liverpool Hope University, Hope Park, Liverpool, L16 9LB
Charges & Conditions
Postal loan of a book: Postal charge of £4.00 will be applied. Standard undergraduate loan limit of 10 items at any one time apply.
Students are responsible for ensuring items are returned by the due date, if an item is late the fines will accrue.
Photocopies of Journal Articles or book chapters: £2.00 per item will be charged. The copyright declaration section of the form MUST be signed before an item is supplied.
Inter-Library Loan Journal Articles: £2.00 per item will be charged, with 15 requests permitted a year. If additional items are required above the limit then the charge will be £10.00 for each extra request.
For further information contact Material Delivery Team:
T: 0151 291 2010
E: AskaLibrarian@hope.ac.uk
Network of Hope students
Contacts
St. Mary’s College
Your Librarian is Zanib Malik.
You can contact the Library at St. Marys College:
T: 01254 586955
E: library@stmarysblackburn.ac.uk
Holy Cross College
Your Librarians are Jacqueline Ponka and Sue Ginn.
You can contact the Library at Holy Cross College:
T: 0161 762 4519
E: askalibrarian@holycross.ac.uk
Carmel College
Your Librarian is Sarah Griffiths.
You can contact the library at Carmel College:
T: 01744 452200
E: library@carmel.ac.uk
The Sheppard-Worlock Library (SWL)
You will need to apply for a Hope Library card. Please complete the Network of Hope Student Application Form and return to your Network of Hope College Library with a passport-sized photo. Your membership card will then be sent to your College Library and an email will be sent advising you that it is ready for collection. This card will allow access and borrowing (up to 3 loans) at The Sheppard-Worlock Library or Creative Campus libraries.
How to borrow books
You can borrow books in person from your College library, you will need your library ID card.
You can request for books from the SWL Library to be delivered to your College Library for collection there. To do this contact your College Librarian (Please do not reserve via OneSearch). Deliveries run once per week during term time, currently on Tuesdays. Information will be provided through the colleges about services during vacation.
Books can be borrowed in person from The Sheppard-Worlock Library with your Hope ID card (see above for details about how to obtain a card).
How to return books
Books borrowed from your College library must be returned to the College Library.
Books that were requested from SWL and delivered to your College Library should be returned to the College Library.
If you borrow books directly from SWL these can be returned either to SWL or to your College library.
How to renew books
Books borrowed from your College library must be renewed via the College Library.
For books that were requested from SWL and delivered to your College Library, please contact your College Library to organise a renewal.
Books borrowed in person from the SWL library can be renewed six times before we will need to see the book (provided the book is not reserved by another person). There are three ways to do this for the first three renewals:
- by telephoning 0151 291 2000 during full service hours
- by using the self-service machines
- via OneSearch, sign in, click on your name (top right) and click on 'My Loans' where you will have the option to renew some or all of your loans.
How to get support
To obtain support from your College Library, please contact your College Librarian or check out their website (St Mary’s College Library and Holy Cross Library)
Don’t forget you can get support from Liverpool Hope University Libraries – please see the Borrowing Information and Library Help and Support webpages, talk to your Faculty Librarian or email: AskaLibrarian@hope.ac.uk
The Sheppard-Worlock library is fully accessible. There is a low level section of desk for wheelchair access at the Library Help Point which is also fitted with hearing induction loop. Mobile loops for other help points are available on request.
There are large private study spaces available on each floor which may be booked in advance. See below for more information.
The lift to the first floor is fitted with an alarm and audible instructions. For access to the Senate room please ask at the Library Help Point.
Please remember that all library staff are here to help you. Contact your subject librarian for individual and subject specific help and advice. Contact us.
The Library offers a wide range of additional services for students with disabilities. So it’s important that you check your Learning Support Plan (LSP) to find out whether you are eligible for any of the services below or contact the Learning Support team learningsupport@hope.ac.uk Tel: 0151 291 3427
Help with borrowing books
Book retrieval service
Library staff will retrieve items from the shelves and leave them to be picked up from the reservations shelf in the library you have selected as your collection point. This is not an immediate service, but you will be notified via your university email account as soon as the item/s are ready to collect.
Requests for books using this service can be submitted by completing the Disability Book Request Form.
If you are unable to borrow items in person
A support worker, friend or family member may be able to to borrow items on your behalf. In order to do so they must have your ID card and an accompanying letter. Contact the Learning Support Team who will arrange this for you. learningsupport@hope.ac.uk Tel: 0151 291 3427
Textbooks in alternative formats
RNIB Bookshare
This scheme provides textbooks in electronic accessible formats in a whole range of subjects. Please see the RNIB Bookshare Guide and video guide for more information.
Other formats
We may be able to provide textbooks in other formats e.g. Braille.
Please contact the Learning Support Team for more information and to register for the above options – learningsupport@hope.ac.uk Tel: 0151 291 3427
Library guides and documents
All our guides and documents are available on the library web pages. They can also be made available in alternative formats (e.g. cream paper, large print), but please allow time for us to arrange this.
Printing
Students eligible to claim printing expenses from their funding body should first make the payment at the Library Help Point to obtain a receipt (minimum £5)*. Take the receipt and your ID card to the IT Help Desk on the first floor of SWL where staff will credit your printing account.
*Students based at Creative Campus should pay for printing at the Library Help Point. Staff will contact the IT Help Desk on your behalf to ensure your account is credited.
Allow 24 hours before checking your printing account to make sure the amount has been credited.
We can also supply cream paper for use in the photocopiers. Please ask at the Library Help Point for further information.
Specialist equipment and software
The CAT suite (Computers with Assistive Technology)
This room is on the ground floor of the Sheppard-Worlock library and is available on a drop-in basis. It’s equipped with PCs loaded with JAWS, Inspiration, Read & Write, ZoomText, Dragon and Kurtzweil. There’s also an adjustable desk, a CCTV magnifier and a colour printer with coloured paper.
Private study spaces with specialist equipment
The software available is clearly identified on the PCs in the following spaces in the Sheppard-Worlock library.
- Private study space 004 on the ground floor rear end of the library has a PC loaded with JAWS, Inspirations, Read & Write, ZoomText, Dragon and Kurzweil. It also has a large screen monitor, scanner and CCTV magnifier. This room is not available on the online booking system, but can be booked at the Library Help Point.
- Private study space 105 on the first floor rear end of the library has an adjustable desk and a PC with all the software available in 004 (see above) except for JAWS. This room is not available on the online booking system, but can be booked at the Library Help Point.
- Private study spaces 005 and 006 on the ground floor rear end of the library and are loaded with Inspirations and Kurzweil. These rooms are available to book online via "My Hope" using the online room booking facility.
- Inspirations and Read & Write are now available on all the PCs on the ground floor, first floor and in the private study spaces in the library.
Audiovisual equipment
TVs and DVD players are available in the study carrels on the first floor. Headphones will be required to use the equipment
Laptops
Inspirations, Read & Write, Dragon, Jaws, Kurzweil and ZoomText are available on two laptops which may be loaned from the Library Help Point. Dragon USB headsets are also available for loan.
COVID-19 Update - please note that the SCONUL Access scheme mentioned below is suspended until further notice so unfortunately, staff and students are unable to access other libraries using this scheme. For the current status of local public libraries please check the Liverpool Libraries Website
Using other university libraries
There are several schemes which allow students access to other libraries.
SCONUL Access enables all Postgraduates (including PGCE, MPhil and PhD students), as well as part-time undergraduates, to borrow material from other libraries. SCONUL Access allows full-time undergraduates reference user rights. In order to apply to join the Sconul access scheme, you must not have any outstanding charges or any overdue loans on your account.
The University of Liverpool recently changed its access policy for Liverpool Hope University students and staff. All students and staff who wish to use either the Harold Cohen Library or Sydney Jones Library must now apply for a SCONUL Access membership via the SCONUL Access website.
You will then receive an acceptance email which you can then take to a University of Liverpool Library and they will then process your application, this can take between 1 – 5 days to process. Please remember to take your Hope ID card for identification purposes. Full-time Undergraduate students will receive reference user rights, whilst postgraduates and part-time undergraduates may be able to borrow materials. For more information go to: Joining University of Liverpool Library
Students wishing to use the British Library Reading Rooms should consult the British Library website for information on how to apply for a reader's pass.
Students from Liverpool Hope have reference access to other local libraries as part of the Liverpool Libraries Together partnership.
Using a public library
As a student at Liverpool Hope you can join the public library to borrow from their physical collection as well as e-books. In addition you will have access to many business and law resources from Central Library as well as some branches. See Business Services for more information.
The following online resources are available wherever you have internet access:
- Encyclopaedia Britannica Online
- Newsbank
- Oxford Dictionaries - language matters
- Oxford Dictionary of National Biography
- Oxford English Dictionary
- Oxford Language Dictionaries
- Oxford Reference Online
- Times Digital Archive
- Who's Who
For immediate access to these resources you must register online as follows:
- Go to Liverpool Public Library
- Click on Read Liverpool from the toolbar under the banner image
- Select Register from the top toolbar
- Click on No. Join up to use Read Liverpool now (unless you already have a library card, in which case go for the Yes option)
- Complete the form (you may use Liverpool Hope's postcode - L16 9JD and Building number 1 if you live beyond Liverpool City Council threshold)
Other local libraries
The Athenaeum
The Athenaeum is a subscription library located in Liverpool founded in 1800. The library has 60,000 items in stock and consists of a reading room, news-room, a Committee room containing rare items and the famous William Roscoe collection. The collections mainly cover history and literature.
To become a "Friend" of the Athenaeum library you need to complete an application form. The application needs to be sponsored by a tutor or head of department at Liverpool Hope University.
Membership is free, but each visit costs £10 (please contact the Athenaeum Library directly if you need to make several visits).
To arrange a visit telephone 0151 709 7770.
For more information please contact your Faculty Librarian.
Location and Contact details
The Athenaeum
Church Alley
Liverpool
L1 3DD
T: 0151 709 7770
The North West Film Archive
The North West Film Archive cares for over 50,000 items from the pioneer days of film in the mid 1890s to video production of the present day. The work of both the professional and the amateur is collected.
The Archive offers a variety of access services to users in the public, academic and commercial sectors.
If you are interested in using the collections please take a moment to browse the NWFA's Film & Video Catalogue - you can make an enquiry by contacting a member of staff.
Users who are able to visit the NWFA's new home at Manchester Central Library can enjoy free access to over 500 titles from the collections by booking time in one of the new Viewing Pods on the Ground Floor. Bookings are made on-site.
Media production students at North West higher education institutions can benefit from these services at no charge if shooting original contemporary North West footage of interest to the NWFA.
Modest service charges apply to all other higher education users - please call us to discuss your needs.
RESEARCHERS OF 20TH CENTURY BRITISH HISTORY: The NWFA provides free viewing and loan services to paid or post-graduate level researchers from any UK university.
Email: n.w.filmarchive@mmu.ac.uk
Telephone:
+44 (0)161 247 3097
Mon-Fri, 9am-5pm
Write:
North West Film Archive
Manchester Central Library
PO BOX 532
Albert Square
Manchester
M60 2LA
Visit us in Archives+ - the Viewing Pods and exhibition are open Mon-Thurs, 9am-8pm; Fri-Sat, 9am-5pm:
Manchester Central Library
St Peter's Square
Manchester
M2 5PD
COVID-19 changes to Inter-Library Loans service
At this present time, the Inter-Library Loan service is limited by the fact that most institutions and libraries are physically closed. Please read the following information to better understand how the service is currently running:
New Requests
- Journal articles and book chapters can be supplied directly to your university email address, but only if they are already available in electronic format. Unfortunately, we are currently unable to supply any print materials.
- Please note that due to copyright restrictions we cannot supply more than one article from any one issue of a journal, or more than one chapter from a book.
- As many of our suppliers are operating reduced services, it may take longer than usual to supply your requested item.
- Please contact us by emailif you have any questions, or alternatively, download and complete a book chapter request form or journal article request formand email it to us and we will do our best to help.
Existing Loans:
- If you have an Inter-Library Loan out at the moment, please retain the item until further notice. If your loan is due for return or renewal, please do not worry, we are working with our suppliers to renew items, and we will advise you of the new due date as soon as possible. No renewal fees or fines will apply until further notice. Please do not attempt to return any Inter-Library Loans to campus, either in person or by post. Please contact us by email if you have any questions.
- If you were due to collect an Inter-Library Loan, I regret we can no longer provide access to the item. Please do not attempt to collect your Inter-Library Loan in person at any of our library sites. This applies to both loans and printed copies of journal articles/ book chapters.
- If your request was for just one journal article or book chapter then please feel free to resubmit your request and we will see if we can obtain it for you.
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Books or journal articles which are unavailable in the library can be requested from The British Library on Inter-Library Loan.
The following annual limits apply:
Undergraduates
- Level C & Level I : 10 requests
- Level H: 20 requests
Postgraduates (including P.G.C.E.): 20 requests
PhD and EdD: 30 requests
MPhil: 30 requests
Staff: 30 requests
Book and journal article request forms are available at the Library Help Points at all 3 libraries or can be printed via the links below.
There is a £2 handling charge per request within your limit, after which requests will be charged at £10.
There is no charge for academic staff up to the 30 request limit. PHD and EdD students are entitled to 5 requests without charge per academic year. NB this can also include renewals up to the indicated limit.
Requests for journal articles must have the copyright declaration signed, failure to do so will result in the form being returned and a delay in the request being processed. It is possible to have these delivered to your home address by indicating this on the request form.
Forms can be submitted in person to the Library Help Points at all 3 libraries during full service hours. Alternatively, forms with the appropriate fee (cheques made payable to Liverpool Hope University) can be returned by post to:
Material Delivery
The Sheppard-Worlock Library
Liverpool Hope University
Hope Park
Liverpool
L16 9LB
It may be possible to renew an inter-library loan provided it is not required by another institution. Please submit an ILL renewal form with a £4.00 fee at least 5 days before the due date given inside the book. If it is not possible to renew you will be contacted, and will need to return the item by the original due date and the renewal fee will be refunded. As inter-library loans are generously subsidised, we regret we are unable to return and re-order the same item due to the high administrative costs.
