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Borrowing from the Library

Overview
Support for Students
Students with Disabilities
Using other libraries
Inter Library Loan Service

Accessing you library account

Your University ID card is also your library card. You are responsible for all items on your account.

You may not borrow any material with anyone else’s card.

How to access your library account

In the Library catalogue click on the My Account tab at the top of the screen and follow the on screen instructions.

Your Library Pin

How to get your library PIN

Go to the Library Help Point (you must have your ID card) or email askalibrarian@hope.ac.uk from your Hope email account.

How to reset your library PIN

If you have forgotten or would like to change your library PIN then go to My Account on the library catalogue.

Borrowing books

How many books can I borrow?

Undergraduates:

  • Level C & Level I: 10 items plus 1 kit
  • Level H: 15 items plus 1 kit
  • BA QTS: 13 items plus 1 kit
  • Media: 10 items plus 1 kit plus 3 equipment loans (from LTC)
  • P.G.C.E's: 15 items plus 1 kit

Taught Postgraduates: 20 items

PhD and MPhil: 25 items

Staff: 25 items

Can someone else borrow items for me?

In exceptional circumstances such as sickness you can arrange for another person to borrow or renew items on your account. However to ensure that we are abiding by Data Protection legislation you MUST give them a signed letter of authorisation as well as your ID card as this will then authorise us to disclose information from your account to them.

Renewing books

You can renew your items three times

  • By telephoning 0151 291 2000 during full service hours
  • By using the self-service machines
  • Via My Account on the library catalogue:
    • Enter your borrower number, which is your ID number, including the last digit (usually a 1), with no spaces or dash and your PIN number. Your PIN number can be obtained from the Library Help Points or by email: librarypin@hope.ac.uk.
    • The screen will show all your current loans. From here you can select 'Renew all' or 'Renew' for individuals items.

Items can be renewed, but if another user has requested an item you have borrowed you will be given a shorter renewal period.

By using the renewal systems available you can keep your loans up to date and avoid incurring fines.

Can someone else renew items for me?

In exceptional circumstances such as sickness you can arrange for another person to borrow or renew items on your account. However to ensure that we are abiding by Data Protection legislation you MUST give them a signed letter of authorisation as well as your ID card as this will then authorise us to disclose information from your account to them.

Reservations

If all copies of an item are out on loan you may place a reservation by choosing ‘Reserve this item’ from the library catalogue.

If an item is not out on loan, but cannot be found on the shelf, or if an item is showing ‘please ask’ then fill in a reservation card (available from the Library Help Point).

You will be notified via the University email when the item(s) is ready for collection.

Network of Hope students please contact your college Librarian.

Fines

Fines are charged on overdue items:

  • Standard loan (2 weeks) - 10p per item per day (maximum £3.00 on an item)
  • 1 week loan - 20p per item per day (maximum £3.00 on an item)
  • 24 hour loan - 20p per item every 15 minutes

Remember to keep fines below £5.00 or your account will be blocked.

Paying Fines

You can pay your fines at the Library Help Point, by telephone 0151 291 2000 or at the Self Service Machines. Alternatively you can pay online. Go to www.hope.ac.uk/gateway/library and click on Library Catalogue

  • Click on 'My Account' from the tabs at the top
  • Enter your Borrower Number which is your ID number, including the last digit (usually a 1), with no spaces or dash.
  • Enter your PIN XXXX (if you don't know your PIN contact the Library Help Point 0151 291 2000 or email askalibrarian@hope.ac.uk)
  • The screen will show all your fines and will give you the option to pay online.

Creative Campus students

Students and Staff at Creative Campus may request for items held at The Sheppard-Worlock Library to be sent to the Creative Campus Library (and vice-versa).

You can request a book to be sent to the Creative Campus by emailing materialdelivery@hope.ac.uk 

Education students

If you are a PGCE, School Direct, BA Primary Teaching (QTS), BA Primary Education (QTS) or PGDE Further & Post-Compulsory Education student, you can pick up an extra library card enabling you to borrow even more teaching resources when you go on Professional Placement Learning (PPL).

Using the PPL card you can borrow an additional four kits, plus 12 other items that could be useful for your placement. These resources have a T at the end of their shelf mark, e.g. 372.38T.

Please note: You cannot borrow ordinary, theory books on your PPL card.

You can apply for your PPL card (PPL APPLICATION FORM)? and keep it for the duration of your studies. The PIN Number for your PPL card is different to the PIN for your ID card (ask for the PIN when you collect your card; you can change your PIN via the (library catalogue).

You can start using the PPL card two weeks before the beginning of your placement (PPL loan dates 2017-18). Loans last the length of your placement so that you do not have to remember to renew your items whilst you are out on PPL (items on your PPL card cannot be renewed). Please ensure that you collect all materials taken into schools and return them by the due date.

Your PPL card can be used on the self-service machines, but some formats (e.g. videos, CDs, kits) will have to be borrowed via the Library Help Point.

Please note: If you lose your PPL card, a £5.00 replacement charge will be payable.

These arrangements do NOT cover periods of attachment.

For those who require repeat PPL facilities, special arrangements will be agreed with the Director of School Partnerships.

These arrangements are intended to ensure adequate and equitable access. They take account of students' individual arrangements, e.g. mentoring, and have been agreed between the Library and the Faculty of Education.

Distance Learners

Books from Hope stock can be supplied by postal loan. Only two week loan items can be posted out; reference, 24 hour and seven day loan items cannot be supplied. Items will be loaned for three weeks and can be renewed up to three times by phone or via the catalogue (provided the item has not been reserved by another user).

Missing details can result in delays or the return of the request for more information.

Ensure the Copyright Declaration on the photocopy request form has been completed

Post your request with a cheque for the appropriate payment to:

The Sheppard-Worlock Library, Liverpool Hope University, Hope Park, Liverpool, L16 9LB

Charges & Conditions

Postal loan of a book: Postal charge of £4.00 will be applied. Standard undergraduate loan limit of 10 items at any one time apply.

Students are responsible for ensuring items are returned by the due date, if an item is late the fines will accrue.

Photocopies of Journal Articles or book chapters: £2.00 per item will be charged. The copyright declaration section of the form MUST be signed before an item is supplied.

Inter-Library Loan Journal Articles: £2.00 per item will be charged, with 15 requests permitted a year. If additional items are required above the limit then the charge will be £10.00 for each extra request.

For further information contact Material Delivery Team:

T: 0151 291 2010

E: askalibrarian@hope.ac.uk

Network of Hope students

Contacts

St. Mary’s College

Your Librarians are Zanib Malik and Norra Mahat.

You can contact the Library at St. Marys College:

T: 01254 586955

E: library@stmarysblackburn.ac.uk

Holy Cross College 

Your Librarians are Jacqueline Ponka and Sue Ginn.

You can contact the Library at Holy Cross College:

T: 0161 762 4519

E: askalibrarian@holycross.ac.uk

The Sheppard-Worlock Library (SWL)

You will need to apply for a Hope Library card. Please complete the Network of Hope Student Application Form and return to your Network of Hope College Library with a passport sized photo. Your membership card will then be sent to your College Library and an email will be sent advising you that it is ready for collection. This card will allow access and borrowing (up to 3 loans) at The Sheppard-Worlock Library or Creative Campus libraries.

How to borrow books

You can borrow books in person from your College library, you will need your library ID card.

You can request for books from the SWL Library to be delivered to your College Library for collection there. To do this contact your College Librarian (Please do not reserve via the Liverpool Hope Library Catalogue). Deliveries run once per week during term time, currently on Tuesdays . Information will be provided through the colleges about services during vacation.

Books can be borrowed in person from The Sheppard-Worlock Library with your Hope ID card (see above for details about how to obtain a card).

How to return books

Books borrowed from your College library must be returned to the College Library.

Books that were requested from SWL and delivered to your College Library should be returned to the College Library.

If you borrow books directly from SWL these can be returned either to SWL or to your College library.

How to renew books

Books borrowed from your College library must be renewed via the College Library.

For books that were requested from SWL and delivered to your College Library, please contact your College Library to organise a renewal.

Books borrowed in person from the SWL library can be renewed six times before we will need to see the book (provided the book is not reserved by another person). There are three ways to do this for the first three renewals:

  • By telephoning 0151 291 2000 during full service hours
  • By using the self-service machines
  • Via My Account on the library catalogue

For the fourth, fifth and sixth renewals you must telephone.

How to get support

To obtain support from your College Library, please contact your College Librarian or check out their website (St Mary’s College Library and Holy Cross Library)

Don’t forget you can get support from Liverpool Hope University Libraries – please see the Borrowing Information and Library Help and Support webpages, talk to your Faculty Librarian or email: askalibrarian@hope.ac.uk 

The Library offers a wide range of additional services for students with disabilities. You can download our online guide to library support for disabled students, or alternatively, please see the information below.

To find out whether you are eligible for these services please check your Learning Support Plan.

Renewal of materials

You are allowed to renew items you have borrowed from the library up to six times before we will need to see it in person, provided the item is not reserved by another person. There are four ways to do this for the first three renewals:

  • Bring your ID card to the Library Help Point and ask a member of staff to renew your items;
  • Telephone the library on 0151 291 2000;
  • Use the library catalogue via 'My Account' (you will need your PIN)
  • Use the self-service machine (you will need your PIN)

For the 4th, 5th and 6th renewals you can only use methods 1) or 2).

Printing

Students who are eligible to claim printing expenses from their funding body should pay for the transaction at the Library Help Point so that a receipt can be obtained (minimum £5)*. You then need to take your receipt and your ID card to the IT Help Desk on the first floor of SWL who will credit your printing account.

*For students based at Creative Campus, please pay for printing at the Library Help Point. A member of staff will contact the IT Help Desk on your behalf to ensure your account is credited.

Allow 24 hours before checking your printing account to ensure the amount has been credited.

Book Retrieval Service

Library staff can retrieve items from the shelves for those who are eligible. This is not an immediate service; the items requested will be available from the reservations collection point within 24 hours.

Requests may be submitted by completing the Disability Book Request Form and returning it by email to materialdelivery@hope.ac.uk.

If you are not able to borrow items in person:

Those students who are eligible may ask a support worker, friend or family member to borrow items on their behalf. The support worker, friend or family member must have your ID card and an accompanying letter. The Learning Support Team will arrange this for you.

Alternative formats

Guides and documents produced by the Library can be made available in alternative formats (eg cream paper, large print). Please ask at the Library Help Point but do allow some time for us to arrange this. All our guides and our documents are available electronically via the library web pages. We can also supply cream paper to use in the photocopiers. Please ask at the Library Help Point.

Is there any specialist equipment or software available to me?

CAT Suite

The CAT suite (Computers with Assistive Technology) is located on the ground floor of the library and is available to use by any students with disabilities on a drop-in basis. The suite is equipped with PCs loaded with JAWS, Inspiration, Read & Write, ZoomText, Dragon and Kurtzweil. This room has an adjustable desk available within the room and a colour printer with coloured paper.

Private study space 004 on the ground floor rear end of the library is loaded with JAWS, Inspirations, Read & Write, ZoomText, Dragon and Kurzweil. There is a large screen monitor, scanner and CCTV available in this room. This room is not available on the online booking system and must be booked at the Library Help Point.

Private study spaces 005 and 006 on the ground floor rear end of the library and are loaded with Inspirations and Kurzweil. These rooms are available on the online booking system.

Private study space 105 on the first floor rear end of the library is loaded with Inspirations, ZoomText, Dragon, Read & Write and Kurzweil. This room is not available on the online booking system and must be booked at the Library Help Point. This room has an adjustable desk available in the room.

The different types of software are clearly identified on each PC within these spaces.

Inspirations, Read & Write, Dragon, Jaws, Kurzweil and ZoomText are also available on 2 of the laptops in the library, which can be loaned out from the Library Help Point. There are also Dragon USB headsets available to be loaned out from the Library Help Point.

Inspirations and Read & Write are now available on all the PCs on the ground floor, first floor and in the private study spaces in the library.

CCTV Magnifiers

We have 2 CCTV Magnifiers for enlarging text. One located in the CAT suite and another in private study space 004 on the ground floor of the Sheppard-Worlock Library.

Audio visual equipment

TVs and DVD players are available in the study carrels on the first floor. Headphones will be required to use the equipment.

Is The Sheppard-Worlock Library accessible?

The Sheppard-Worlock library is fully accessible, and there is a lift to the first floor. The lift is fitted with an alarm and audible instructions.

If you require access to the Senate room please ask at the Library Help Point.

All service and information desks are fitted with hearing induction loops and there is a low level section of desk at the Library Help Point.

We have private study spaces for individual private study or for meeting with tutors. There are 2 larger study carrels available one on the first floor and one of the ground floor. Study spaces can be booked up to 2 weeks in advance by logging into "My Hope" and using the online room booking facility.

The CAT suite is located on the ground floor of The Sheppard-Worlock Library.

How can I get help from the library staff?

Library Introduction and Tour

As part of your induction, you will have the opportunity to attend an introduction to the library, its services and resources, including an optional tour. This will give you enough information to enable you to start using the library straight away. Following your introduction to the library, your Faculty Librarian will visit you during your taught subject sessions to give you further details about the library’s information resources.

Subject Support Points

Feel free to speak to your Faculty Librarian on the Subject Support Points for guidance on how to find and use the right information for your work. Each subject has a designated librarian with specialist subject knowledge, with whom you can book an individual tutorial for more in-depth help and support. Your Faculty Librarian’s contact details can be found in the Contact Us section of the library web pages.

Online Support

As well as face-to-face support in the library, you can contact a Faculty Librarian for email support via askalibrarian@hope.ac.uk. We also offer a chat service via this email address to help you with quick queries.

Peer Academic Writing Mentor Service

The Writing Mentors can offer one-to-one appointments during term time to all students at both campuses. The Writing Mentors offer friendly support that will help you to develop your own approach to academic writing. For more information visit our webpages or email writingmentor@hope.ac.uk.

Peer Academic Study Skills Service

The Study Skills Mentors offer one-to-one appointments and a variety of workshops during term time to all students, studying at both campuses. The mentors can help with note-taking and critical reading skills, time management skills, presentation tips and exam and revision tips. For more information visit our webpages or email studyskills@hope.ac.uk.

Using other university libraries

There are several schemes which allow students access to other libraries.

SCONUL Access enables all Postgraduates (including PGCE, MPhil and PhD students), as well as part time undergraduates, to borrow material from other libraries. Sconul Access allows full time undergraduates reference user rights. In order to apply to join the Sconul access scheme you must not have any outstanding charges or any overdue loans on your account.

Students wishing to use the British Library Reading Rooms should consult the British Library website for information on how to apply for a reader's pass.

Students from Liverpool Hope have reference access to other local libraries as part of the Liverpool Libraries Together partnership.

Liverpool University recently changed their access policy for Liverpool Hope University students and staff. All students and staff who wish to use either the Harold Cohen Library or Sydney Jones Library must now apply for a SCONUL Access membership via the SCONUL Access website.

You will then receive an acceptance email which you can then take to Liverpool University Library and they will then process your application, this can take between 1 – 5 days to process. Please remember to take your Hope ID card for identification purposes.

Full-time Undergraduate students will receive reference user rights, whilst postgraduates and part-time undergraduates may be able to borrow materials. For more information go to: Joining Liverpool University Library.

Using a public library

As a student at Liverpool Hope you can join the public library to borrow from their physical collection as well as e-books. In addition you will have access to many business and law resources from Central Library as well as some branches. See Business Services for more information.

The following online resources are available wherever you have internet access:

  • Encyclopaedia Britannica Online
  • Newsbank
  • Oxford Dictionaries - language matters
  • Oxford Dictionary of National Biography
  • Oxford English Dictionary
  • Oxford Language Dictionaries
  • Oxford Reference Online
  • Times Digital Archive
  • Who's Who

For immediate access to these resources you must register online as follows:

  • Go to Liverpool Public Library
  • Click on Read Liverpool from the toolbar under the banner image
  • Select Register from the top toolbar
  • Click on No. Join up to use Read Liverpool now (unless you already have a library card, in which case go for the Yes option)
  • Complete the form (you may use Liverpool Hope's postcode - L16 9JD and Building number 1 if you live beyond Liverpool City Council threshold)

Other local libraries

The Athenaeum

The Athenaeum is a subscription library located in Liverpool founded in 1800. The library has 60,000 items in stock and consists of a reading room, news-room, a Committee room containing rare items and the famous William Roscoe collection. The collections mainly cover history and literature.

To become a "Friend" of the Athenaeum library you need to complete an application form. The application needs to be sponsored by a tutor or head of department at Liverpool Hope University.

Membership is free, but each visit costs £10 (please contact the Athenaeum Library directly if you need to make several visits).

To arrange a visit telephone 0151 709 7770.

For more information please contact your Faculty Librarian.

Location and Contact details
The Athenaeum
Church Alley
Liverpool
L1 3DD
T: 0151 709 7770

Books or journal articles which are unavailable in the library can be requested from The British Library on Inter-Library Loan.

The following annual limits apply:

Undergraduates

  • Level C & Level I : 10 requests
  • Level H: 20 requests

Postgraduates (including P.G.C.E.): 20 requests

PhD and EdD: 30 requests

MPhil: 30 requests

Staff: 30 requests

Book and journal article request forms are available at the Library Help Point or can be printed via the links below.

There is a £2.00 handling charge per request within your limit, after which requests will be charged at £10.00.

There is no charge for academic staff up to the 30 request limit. PHD and EdD students are entitled to 5 requests without charge per academic year. NB this can also include renewals up to the indicated limit.

Requests for journal articles must have the copyright declaration signed, failure to do so will result in the form being returned and a delay in the request being processed. It is possible to have these delivered to your home address by indicating this on the request form.

Forms can be submitted in person to the Library Help Point during full service hours. Alternatively, forms with the appropriate fee (cheques made payable to Liverpool Hope University) can be returned by post to:

Material Delivery

The Sheppard-Worlock Library
Liverpool Hope University
Hope Park
Liverpool
L16 9LB

It may be possible to renew an inter-library loan provided it is not required by another institution. Please submit an ILL renewal form ?with a £4.00 fee at least 5 days before the due date given inside the book. If it is not possible to renew you will be contacted, and will need to return the item by the original due date and the renewal fee will be refunded. As inter-library loans are generously subsidised, we regret we are unable to return and re-order the same item due to the high administrative costs.