Library staff are committed to providing all our users with high quality services and facilities, but we can only achieve this in partnership with you. Please help us to help you to make the most of library services and facilities. This library and learning spaces charter describes the expectations and responsibilities of both parties.
|What you can expect from us||To help us achieve this we ask you to|
|A welcoming environment with a range of study spaces to suit different learning styles||
Respect the rights of other library users
Treat learning environments with care and respect
Work in a learning space that matches your study needs e.g. groups in group work or social learning zones and abide by booking system to ensure all students have equal access
Check notices for what you can and can’t do in the learning space you are in
Use the designated smoking areas and not smoke or vape inside or by the entrance to the library
Library staff treat all library users fairly and with respect and courtesy
Provide equality of treatment for all, recognising the differing needs of users
Library staff who are identifiable, and whose contact details are available on the library web pages
Be polite and courteous to library staff and other library users both in person and online
Promptly follow any information provided by staff e.g. in case of fire alarm or building closing
Staff and students should carry your University ID card at all times
Library staff who work and consult with academic colleagues, to ensure library services match and support teaching, learning and research needs
Access to a range of up to date resources, both online and print, with training and support available to help you find the information that you need
Students should attend the library introduction and all library sessions that are provided to support your course
Staff should attend the library session in the University’s new staff induction programme
All library users should ask if you need help, and take advantage of the advice and support that is available
Respect the resources provided
|Information about services and facilities, including changes and developments, through accurate and regularly updated web pages, Facebook and Twitter.||
Staff and students should check your Hope email account daily for library communication
Visitors who have borrowing rights should check the email account provided on your application for library communication
Regularly check the ‘My Account’ facility on the library catalogue to keep up to date with your loans, reservations and fines
Ensure your contact details are kept up to date with the University
Regularly check the library web pages and social media options to keep up to date with library news and sign up to Library social media sites
Easily accessible feedback opportunities in a range of ways, including email, online and physical suggestion boxes. We will provide timely responses and where necessary refer to other areas of the University e.g. Estates
Where appropriate incorporate suggestions into our service planning and delivery
Feedback any comments or suggestions to the library and make use of all available feedback opportunities e.g... Students’ Union, Course reps, Staff Student Liaison Committees, Student Sounding Board
Library staff aim to resolve queries when they are raised. However, if this is not possible, you will be provided with the details of the person your question is being referred to and they will respond promptly
Raise any queries promptly
Familiarise yourself with library rules and regulations
|A clear Library complaints procedure|
|A clear set of rules & regulations which will be displayed on library web pages and in the libraries|
|Monitoring of services and facilities to ensure they are developed to meet user needs|
Our colleagues are here to help you, and we are committed to helping resolve any problems or queries you might have. Liverpool Hope values a respectful, collegial and supportive environment for all members of the community. Therefore, verbal or physical abuse, aggressive or other inappropriate behaviour will not be tolerated. Serious or repeated failure to abide by the Library Services Student Charter and Rules and Regulations will result in appropriate disciplinary action being taken in line with the University's Code of Student Discipline.
The libraries of Liverpool Hope University welcome donations of academic books from current and former members of staff and students. However, it is important to ensure that any material donated is:
If you wish to donate books to our libraries please contact the relevant Faculty Librarian.
Please note, that unfortunately we cannot accept your donation without prior discussion with the relevant Faculty Librarian. If possible a list of items should be provided.
Staff on the Library Help Point and Security Points will only accept donations that have been authorised in advance by a Faculty Librarian. Having received donated material, if it is later found that books are not suitable, or duplicate existing stock in our collections, the University reserves the right to dispose of donated books either for income generation (e.g. book sales or by recycling schemes).
Any income generated from re-sale of books will either be used to support the future activities of Liverpool Hope University Libraries or donated to the University’s charity – Global Hope.
Larger donations must be approved by the Director of Library and Learning Spaces
Working with Library Steering the Library team created a Library Development Plan to cover the period 2015-2020. The plan provides the vision, values and key themes that will shape the development and enhancement of Library Services.
The key themes are:
Action plans have been devised to operationalise these targets and regular progress reports will be presented to Library Steering.
As a student you may wish to photocopy, scan, or download information from books, journals, and online resources. You may also want to reuse material in your assignments. This material will almost certainly be covered by copyright
Copyright protects the expression of an idea as it is recorded, but not the idea itself. It protects materials like literary, dramatic, artistic or musical works, sound recordings, broadcasts and films.
Under UK law, it exists automatically on creation; it does not need to be registered. The copyright symbol © indicates that a work is protected, but it is not essential, and works created in the UK are still protected without it.
UK law limits what you can legally copy and reuse. Notices from the Copyright Licensing Agency (CLA) are situated by the printers and copiers in the Library, and these offer guidance on the amount of copying that is permitted. This includes:-