Liverpool Hope Logo
Find Your Course
Section Menu

Starting the new academic year 2020

We have put together a series of FAQs to answer any questions you may have about the new academic year and returning to campus.

As well as addressing important health and safety information for all members of the Hope community below, we have created additional FAQs that are specific to students and staff.

This page is live and will be updated on a regular basis.

Liverpool Hope University’s Approach Statement

The Hope community (collegium) and educational philosophy is founded on collegiality and development of personal relationships with students. The prime considerations for the lockdown period and for the return to campus are firstly the Health and Safety of all staff and students of the University; secondly, the provision of an excellent student experience; and, thirdly, the continuation of activities which underpin the mission and values of the University.

The University has in this pandemic acted consistently in the interest of public health concerns and the protection of our staff and students. Its intention for the new academic year is to restore carefully what is needed for a full and fruitful student experience but without rushing into a full restoration of campus life. Until a vaccine is available to all there is every likelihood that we shall have interruptions to any well laid plan as we have seen in the country during the first weeks of release from lockdown.

The health and safety of each one of us is dependent on every student and member of staff being committed to the plans being put in place across the Hope community. 

Last updated: 26th November 2020

Current Covid-19 Alert Status: National restrictions are in place until 2nd December 2020

Covid-19 Alert Status explained

Pre-Christmas Covid-19 testing

Students are encouraged to protect their loved ones by taking a Covid-19 test before travelling home for the festive break.

Free tests for those with no symptoms. No booking required.


The Great Hall at the Creative Campus: 

Monday 30th November – Friday 4th December, 10am - 5pm


Sports Centre at Hope Park: 

Now - Tuesday 1st December, 7am - 7pm

Wednesday 2nd - Friday 4th December, 10am - 5pm

Monday 7th - Friday 11th December, 10am - 5pm


For more information, download our guide to Pre-Christmas Covid-19 testing 

Covid-19 cases

The data relates to positive cases of Covid-19 reported by the University's Covid Control Team (CCT). The information will be updated each Monday.

Data shown below is from 20th November 2020: 

 Support staffAcademic staffResidential studentsNon-residential students

Number of new cases in the last 24 hours

0 0 0 0

Number of positive cases currently isolating 

2 1 1 6

Number of new isolations in the last 24 hours (all statuses)

0 0 0 0
Total number of positive cases* 21 2 129 141

*This reflects the overall total number of positive cases reported since the CCT launched the University's track and trace function.

What should I do if I feel unwell with Covid symptoms?

1. Go to your place of residence immediately and isolate yourself from others

2. Notify the University by completing the Covid reporting form.

And wait for the Covid Control Team to contact you.    

3. Book a covid test through the NHS website and remain in isolation.

4. Notify the University of the outcome of the test by emailing

5. Follow the instructions given by the Covid Control Team.

Be alert. Monitor your health every day. The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal.

If you have these symptoms you should act as soon as possible to protect yourself and others.

Why do I need to download the SafeZone app?

We need your support to help ensure the health and wellbeing of not just our staff and students, but your loved ones at home.   

As part of our approach to ensuring an effective response to monitoring the Covid-19 situation amongst the Hope community, the University has invested in a track and trace app called SafeZone.

Designed to keep staff and students safe, you will be able to download the app onto any mobile device, particularly your phone.

All members of the Hope community are strongly encouraged to do this, as it will allow the University to contact you quickly for reasons of health, safety and wellbeing. 

By sharing your location data when on campus, you can help the University to effectively deal with any positive cases of Coronavirus that are reported, and minimise the risk of exposure. 

If you haven't downloaded our new SafeZone app, you can do it now by following the instructions in our SafeZone - Getting Started FAQs.

Help us to keep you and your loved ones safe.  

Click here for more information on how the app protects your privacy and guidance on how to use the app.

Do I need to wear a face covering?

All staff and students must wear a face covering when moving around campus, and the University will provide all members of the Hope community with two washable facemasks.

For full details on when and where to wear a face mask, read our Face Covering Guidance

However, there are some members of the Hope community who are exempt.

Blue lanyards will be available for those who are exempt from wearing a mask for personal, health or other reasons.

Before asking someone why they aren't wearing a mask, check if they have a blue lanyard.

If you think you should have a blue lanyard, students should contact to arrange collection from the Gateway Building. Staff can collect their lanyard from Personnel.

Will catering outlets be open as normal?

The Catering Team has introduced a number of changes, to ensure all University food outlets comply with the latest government guidance.

You will notice new one-way systems, visible hand sanitation stations, protective screens, and cleaning stations across all catering outlets. 

Tables and seating have been reconfigured to ensure social distancing, and staff and students will not be allowed to change the layouts of these.

On-campus sessions for students have been timetabled for either morning or afternoon, which is expected to help reduce congestion at peak times.

All catering outlets will close slightly earlier than previously, to allow time for adequate cleaning.

A cashless system has been introduced in all of our catering outlets.

Online food ordering service

The Team will be launching an online food ordering service - 'VINE' - which will initially be rolled out in Our Place, The Food Court and the Shop at Hope Park.

Staff and students will be able to order meals and select goods from the Shop, and payment can be made using debit/credit cards or Hope Cashless Cards.

There will then be an option for either collection or delivery, with the delivery service available across all Hope Park offices and Halls of Residence.

At the Creative Campus, Café 1846 will be open from 8am - 3pm each day, to provide a breakfast and lunch service with a range of hot and cold options.

Expanding use of the 'VINE' food ordering service to the Creative Campus will be considered later in the year, once the pilot at Hope Park has been evaluated.


Vending machines will continue to be available, but contactless payments will be required. Hand sanitiser should be used before and after using the vending machines.

Self-fill water stations and water dispensers will not be operational at this time. However, students and staff can request a cup of water from any member of the Catering Team during outlet opening hours.

What is the University's position on returning to campus?

In line with Government guidance, the University is planning a safe, organised and phased return to onsite activity.

Extensive work has been completed in the relevant buildings, including undertaking risk assessments and implementing any necessary safety measures.

The University will continue to consider any changes to Government guidance and the impact on the University’s business continuity plans, including the return to on-site working programme.

What safety measures have been put in place by the University for returning to campus?

The University has implemented a wide range of measures to ensure the University's campuses are safe places to be.  

A lot of work has been undertaken, from establishing one-way routes and layout changes, to introducing additional cleaning and PPE to help facilitate social distancing.

Among the changes and new measures you can expect to see are:

  • All corridors marked as one-way thoroughfares 
  • Floor markings introduced to indicate the recommended distancing in areas where waiting/queues cannot be avoided
  • Lifts restricted to single traveller user only 
  • Reduced occupancy of buildings through increased online teaching and reduced office occupancy
  • Revised protocols for the use of bathrooms and kitchens, including maximum occupancy and cleaning requirements 
  • Revised protocols for fire drills and first aid incidents
  • An increased number of hand sanitiser stations 
  • Cleaning kits in all public spaces 
  • Protocols for the cleaning of shared keyboards and other equipment 
  • Increased cleaning frequency of all spaces and particularly door handles where automatic opening is not possible
  • The introduction of Perspex screens where the need has been identified 
  • Signage that encourages the opening of windows and doors to increase air circulation 

The University will continue to review and ensure health and safety measures are in line with the advice from the Government, PHE, NHS, DOE, HSE etc.

What will happen if the national/local situation changes?

The University has identified a range of levels of risk and has created scenarios of how the campus will run under each of these scenarios. 

The screens around the campuses will show the current level of risk and the scenario of operation in place at any given day/time.

Should the University decide to change the risk level you will be notified through email and the situation as to how this affects your teaching/work will be clarified by your tutors/manager.

How will the University ensure that the number of individuals present on campus meets the Government Guidelines?

The Estates team have done an extensive exercise relating to the maximum capacity of each building. The timetable for students will be constructed in a way that ensures the numbers are well below these maximums.

What are the University doing with Test Track and Tracing?

The University has procured an App - SafeZone - which uses mobile technology to trace where individuals have been on any of the campuses.

All members of staff and all students will be asked to download this onto their phone or other mobile device. This will be used to identify any prolonged contact with individuals who have tested positive.

This data will be triangulated with data from other sources such as the timetable and bubble allocation. It is important to note that data obtained through this app is solely for the purpose of health and safety under the conditions of the pandemic. 

Identified students and staff members will be contacted and informed that they have been in close contact with an infected individual.

They will be required to return to their place of residence immediately. They will be required to self-isolate and obtain a test. Staff and students are also required to comply with the NHS Test and Trace system.

How will the University ensure that spaces are kept clean?

Cleaning rotas have been increased in both frequency and depth. Particular attention will be paid to toilet and kitchen facilities in addition to door handles and other frequent touch points.

Colleagues should use the automated door openers wherever they are available.

Colleagues will also be provided with cleaning materials so that local spaces can be kept clean.

All classrooms will have cleaning kits with the expectations that students will clean their surroundings on arrival and departure from each session.

Will I be able to move about the campus safely?

All corridors and spaces have been mapped by the estates team and floors will be marked with direction arrows and spacing marks for queuing. All staff will be expected to follow these guidance symbols.

There will be limited use of lifts and wherever possible, staircases will be limited to one-way traffic.

Are the ventilation systems safe?

The Estates team has checked every ventilation system over the Summer period to ensure that it complies with Government guidelines.

How are we keeping students safe?

Students will study in small consistent bubbles wherever this is possible. Face to face delivery will only take place where current guidelines can be followed. All other teaching will take place online. All tutors have prepared online versions of curriculum material which can be used in the case of local lockdowns being imposed.

Students will live in contained bubbles in the halls of residence wherever possible. Student social activities will be run within current guidelines and at a distance where possible.

How can I help with Health and Safety of the Community?

The most important aspect is to take the appropriate measures to keep yourself well, such as , appropriate social distancing etc. You should be conscious of your own health and check your temperature frequently and particularly if you feel unwell.

If you feel unwell or start to experience symptoms you should alert you manager and go home as quickly as possible. If you are a student, you should alert SDW and go home or to your room in the halls as quickly as possible. 

You should inform the University by emailing, with details outlined in the 'What should I do if I feel unwell with Covid symptoms?' question.

What are the rules about administering first aid?

If someone needs urgent help then social distancing guidelines do not apply. Appropriate PPE should however be used. A new protocol for such scenarios has been agreed and should be followed.

What will the University do if there is a confirmed case on campus?

The University will identify all close contacts of the individual in question and require them to leave campus/remain in their hall of residence for 14 days quarantine or until they can provide evidence of a negative test result.

Where can I find more information on the University’s health and safety approach to COVID -19? 

A wide range of mental health support resources are available through the and student gateways. Both staff and mental health referral systems remain available to all colleagues and students. If you are struggling with your mental health or wellbeing you should contact your manager or tutor or the University Personnel or SDW units.

Is the University monitoring HSE guidance? 

Yes the latest information can be found on the HSE Website.

Is the University considering equality, diversity and inclusion in its approach to COVID-19?

The University recognises that during the coronavirus pandemic, the associated restrictions on day to day life will inevitably impact in a different and sometimes disproportionate way on particular groups. Each of us has had, and will continue to have, different experiences of the pandemic. For many, those experiences are challenging and stressful.

We must be alert to this and be respectful of people who may have particular vulnerabilities. We must also recognise that our behaviour has consequences for the people immediately affected by it and for our collegiate community.
Further support resources will be made available prior to the commencement of the new academic year.

An Equality Impact Assessment has been created and been updated as feedback has been received. It will remain a live document throughout this period.

How will the University deal with staff and students who do not adhere to social distancing requirements?

The University will be providing health and safety advice to both students and staff on how to observe social distancing whilst on campus. Under the Health and Safety at work Act (1974) it is everyone’s responsibility to follow health and safety guidance and personally raise any concerns they may observe.

Any situations emerging that appear to breach the health and safety requirements will be considered and responded to in a proportionate manner and on a case by case basis. Prior to returning an email account will be made available for staff to report such concerns.