We have put together a series of FAQs to answer any questions you may have about the new academic year and returning to campus.
As well as addressing important health and safety information for all members of the Hope community below, we have created additional FAQs that are specific to students and staff.
This page is live and will be updated on a regular basis.
The Hope community (collegium) and educational philosophy is founded on collegiality and development of personal relationships with students. The prime considerations for the lockdown period and for the return to campus are firstly the Health and Safety of all staff and students of the University; secondly, the provision of an excellent student experience; and, thirdly, the continuation of activities which underpin the mission and values of the University.
The University has in this pandemic acted consistently in the interest of public health concerns and the protection of our staff and students. Its intention for the new academic year is to restore carefully what is needed for a full and fruitful student experience but without rushing into a full restoration of campus life. Until a vaccine is available to all there is every likelihood that we shall have interruptions to any well laid plan as we have seen in the country during the first weeks of release from lockdown.
The health and safety of each one of us is dependent on every student and member of staff being committed to the plans being put in place across the Hope community.
Last updated: 26 February 2021
The University’s onsite Covid-19 Asymptomatic Test Centres are available to all students and staff who have returned to campus or are working on site. Students and staff are urged to get tested twice per week, and you should bring your University ID card for registration.
From Monday 22nd February onwards, the sites will be open:
Conference Centre Hope Park
Tuesdays: 11am - 3pm
Fridays: 11am - 3pm
Creative Campus Reading Room
Mondays: 10am - 12pm
Wednesdays: 2pm - 4pm
Aigburth Park Trinity Room
Mondays: 3pm - 7pm
Thursdays: 11am - 3pm
This term, we're offering booking slots if you wish to book your test in advance. Walk-ins will still be accepted, but there may be a short wait depending on numbers.
All students should get tested. If you are asymptomatic, you should use one of the University or local test centres.
This is particularly important when you return to halls of residence, plan to access University facilities, have a placement or face-to-face teaching. You should get tested twice before you do any of these things.
If you have symptoms you should follow NHS guidance.
IT facilities/Visiting the Library - You should still record two negative lateral flow tests before accessing any of the University’s onsite facilities, to help protect the Hope community.
Other students - Once we have agreed dates for return to face-to-face teaching in other cohorts, we will let you know when we need you to get tested.
Read our full list of Getting tested FAQs for more information on the process and what to expect.
If you have had close contact with an individual with suspected Covid-19 in a way that may have put you at risk of exposure, you should return home and self-isolate for 10 days or until a negative test result is confirmed for the person with whom you have had contact.
If you go on to develop symptoms of Covid-19, such as a continuous cough, fever, loss of sense of smell and/or taste, you should follow the Public Health England guidance.
The data relates to positive cases of Covid-19 reported by the University's Covid Control Team (CCT). The information will be updated each Monday.
Data shown below is from 26th February 2021:
|Support staff||Academic staff||Residential students||Non-residential students|
Number of new cases in the last 24 hours
Number of positive cases currently isolating
Number of new isolations in the last 24 hours (all statuses)
|Total number of positive cases*||38||10||140||219|
*This reflects the overall total number of positive cases reported since the CCT launched the University's track and trace function.
The University has procured an App - SafeZone - which uses mobile technology to trace where individuals have been on any of the campuses, and also has a dedicated Covid Control Team.
All members of staff and all students will be asked to download this onto their phone or other mobile device. This will be used to identify any prolonged contact with individuals who have tested positive.
This data will be triangulated with data from other sources such as the timetable and bubble allocation. It is important to note that data obtained through this app is solely for the purpose of health and safety under the conditions of the pandemic.
Identified students and staff members will be contacted and informed that they have been in close contact with an infected individual.
They will be required to return to their place of residence immediately. They will be required to self-isolate and obtain a test. Staff and students are also required to comply with the NHS Test and Trace system.
We need your support to help ensure the health and wellbeing of not just our staff and students, but your loved ones at home.
As part of our approach to ensuring an effective response to monitoring the Covid-19 situation amongst the Hope community, the University has invested in a track and trace app called SafeZone.
Designed to keep staff and students safe, you will be able to download the app onto any mobile device, particularly your phone.
All members of the Hope community are strongly encouraged to do this, as it will allow the University to contact you quickly for reasons of health, safety and wellbeing.
By sharing your location data when on campus, you can help the University to effectively deal with any positive cases of Coronavirus that are reported, and minimise the risk of exposure.
If you haven't downloaded our new SafeZone app, you can do it now by following the instructions in our SafeZone - Getting Started FAQs.
Help us to keep you and your loved ones safe.
For full details on when and where to wear a face mask, read our Face Covering Guidance
However, there are some members of the Hope community who are exempt.
Blue lanyards will be available for those who are exempt from wearing a mask for personal, health or other reasons.
Before asking someone why they aren't wearing a mask, check if they have a blue lanyard.
If you think you should have a blue lanyard, students should contact email@example.com to arrange collection from the Gateway Building. Staff can collect their lanyard from Personnel.
The University's approach follows the Government advice for working safely during coronavirus.
Staff and students who are already using PPE in their work/study activity to protect against non Covid-19 risks, will continue to do so.
The Eat at Hope Team has introduced a number of changes, to ensure all University food outlets comply with the latest government guidance.
Where areas are open for takeout (Campus Shop and We Proudly Serve Starbucks), you will notice new one-way systems, visible hand sanitation stations, protective screens, and cleaning stations. Other areas (Our Place) are open for delivery only.
A cashless system has been introduced in all of our catering outlets.
Online food ordering service
Eat at Hope has launched an online food ordering service - 'Vine'.
Staff and students at Hope Park are able to order meals and select goods from the Shop, Our Place and Starbucks direct to their door. Students at Aigburth Park and Creative Campus can only order from the Shop, with a daily delivery to each campus.
Coming soon, students at Aigburth Park will also be able to order a range of food and drink from Our Place for a daily 6pm delivery!
Payment can be made using debit/credit cards or Hope Cashless Cards.
A number of vending machines will continue to be available. Hand sanitizers should be used before and after using the vending machines.
Self-fill water stations and water dispensers will not be operational at this time. However, students and staff can request a cup of water from any member of the Eat at Hope Team during outlet opening hours.
For the duration of the current national lockdown our opening hours will be:
Monday - Saturday, 9am - 3pm
We Proudly Serve Starbucks
Monday - Saturday, 9am - 3pm
Takeout & delivery only
Our Place Bar & Kitchen
Monday - Saturday, 12pm - 7.30pm
*All other areas will be closed.
To place an order for delivery, visit our brand new food delivery web app Vine.
Extensive work has been completed in the relevant buildings, including undertaking risk assessments and implementing any necessary safety measures.
The University will continue to consider any changes to Government guidance and the impact on the University’s business continuity plans, including the return to on-site working programme.
Yes, any student who indicated a health concern when completing the Covid-19 health questionnaire via their SRM (Student Record Management) will be contacted before returning to Campus.
After the initial collation of information, any students identified as requiring an individual assessment will be contacted and the assessment completed before any return to study is agreed.
This assessment will accompany the University’s overarching assessment and local work/study based risk assessments.
The University has implemented a wide range of measures to ensure the University's campuses are safe places to be.
A lot of work has been undertaken, from establishing one-way routes and layout changes to ensure two-metre distancing, to introducing additional cleaning and PPE to help facilitate social distancing.
Among the changes and new measures you can expect to see are:
The University will continue to review and ensure health and safety measures are in line with the advice from the Government, PHE, NHS, DOE, HSE etc.
The University has identified a range of levels of risk and has created scenarios of how the campus will run under each of these scenarios.
The screens around the campuses will show the current level of risk and the scenario of operation in place at any given day/time.
Should the University decide to change the risk level you will be notified through email and the situation as to how this affects your teaching/work will be clarified by your tutors/manager.
The Estates team have done an extensive exercise relating to the maximum capacity of each building. The timetable for students will be constructed in a way that ensures the numbers are well below these maximums.
Cleaning rotas have been increased in both frequency and depth. Particular attention will be paid to toilet and kitchen facilities in addition to door handles and other frequent touch points.
Colleagues should use the automated door openers wherever they are available.
Colleagues will also be provided with cleaning materials so that local spaces can be kept clean.
All classrooms will have cleaning kits with the expectations that students will clean their surroundings on arrival and departure from each session.
All corridors and spaces have been mapped by the estates team and floors will be marked with direction arrows and spacing marks for queuing. All staff will be expected to follow these guidance symbols.
There will be limited use of lifts and wherever possible, staircases will be limited to one-way traffic.
The University has an Overarching Risk Assessment , which is regularly reviewed and is available to all staff. Each senior manager has been given a framework of what needs to be considered and Guidance for Completing Risk Assessments.
They will have updated the standard risk assessments for your area/activities to account for the Covid-19 requirements. These will be made available to you through your manager.
Staff returning to work will be issued with guidance on returning to the workplace, which will include new working protocols for their work area, support contacts, and information on what they need to do to stay safe when working in and around the building.
If you have any concerns, you should raise them with your line manager in the first instance.
The most important aspect is to take the appropriate measures to keep yourself well, such as , appropriate social distancing etc. You should be conscious of your own health and check your temperature frequently and particularly if you feel unwell.
If you feel unwell or start to experience symptoms you should alert you manager and go home as quickly as possible. If you are a student, you should alert SDW and go home or to your room in the halls as quickly as possible.
You should inform the University by emailing firstname.lastname@example.org, with details outlined in the 'What should I do if I feel unwell with Covid symptoms?' question.
If someone needs urgent help then social distancing guidelines do not apply. Appropriate PPE should however be used. A new protocol for such scenarios has been agreed and should be followed. Read the COVID-19 First Aid Protocol here.
You can view the University's Overarching Risk Assessment for further detail.
Yes the latest information can be found on the HSE Website.
The University recognises that during the coronavirus pandemic, the associated restrictions on day to day life will inevitably impact in a different and sometimes disproportionate way on particular groups. Each of us has had, and will continue to have, different experiences of the pandemic. For many, those experiences are challenging and stressful.
We must be alert to this and be respectful of people who may have particular vulnerabilities. We must also recognise that our behaviour has consequences for the people immediately affected by it and for our collegiate community.
Further support resources will be made available prior to the commencement of the new academic year.
An Equality Impact Assessment has been created and been updated as feedback has been received. It will remain a live document throughout this period.
We have created one-way systems in all the main buildings. Please follow the directions and signage.
If you click on the following links you will see the floorplans for across the different buildings that you may be visiting
The University will be providing health and safety advice to both students and staff on how to observe social distancing whilst on campus. Under the Health and Safety at work Act (1974) it is everyone’s responsibility to follow health and safety guidance and personally raise any concerns they may observe.
Any situations emerging that appear to breach the health and safety requirements will be considered and responded to in a proportionate manner and on a case by case basis.
You can report any concerns to email@example.com.
Those who need to use public transport should follow the current Government advice on safer travelling.
There is clear evidence that COVID-19 does not affect all population groups equally. Many analyses have shown that older age, ethnicity, male sex and geographical area, for example, are associated with the risk of getting the infection, experiencing more severe symptoms and higher rates of death. The Government, PHE and the NHS have produced various reports and information.
Government publications and indicators show that BAME people are more likely to be seriously impacted from COVID-19. The unequal impact of COVID-19 on BAME communities may be explained by a number of factors ranging from social and economic inequalities, racism, discrimination and stigma, occupational risk, inequalities in the prevalence of conditions that increase the severity of disease including diabetes, CVD and asthma (Public Health England).
If you have concerns about returning to the campus, please speak to SDW or your line manager. It is important that adequate time is given to discuss your concerns and to outline the safety measures put in place for your safety.
The health, safety and wellbeing of all members of the University community is paramount. The University is doing everything they can to make your building a safe environment in which you can study.
Click here to view all communications sent out to students during the Coronavirus pandemic
Click here to view our COVID-19 supporting documentation