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Academic Year 2020/21

We have put together a series of FAQs to answer any questions you may have about the new academic year and returning to campus.

As well as addressing important health and safety information for all members of the Hope community below, we have created additional FAQs that are specific to students and staff.

This page is live and will be updated on a regular basis.

Liverpool Hope University’s Approach Statement

The Hope community (collegium) and educational philosophy is founded on collegiality and development of personal relationships with students. The prime considerations for the lockdown period and for the return to campus are firstly the Health and Safety of all staff and students of the University; secondly, the provision of an excellent student experience; and, thirdly, the continuation of activities which underpin the mission and values of the University.

The University has in this pandemic acted consistently in the interest of public health concerns and the protection of our staff and students. Its intention for the new academic year is to restore carefully what is needed for a full and fruitful student experience but without rushing into a full restoration of campus life. Until a vaccine is available to all there is every likelihood that we shall have interruptions to any well laid plan as we have seen in the country during the first weeks of release from lockdown.

The health and safety of each one of us is dependent on every student and member of staff being committed to the plans being put in place across the Hope community. 

Last updated: 26 July 2021

Current Covid-19 Alert Status: National roadmap rules apply

Safety on campus

Being on campus means strict compliance with Government requirements for Covid-19 testing, and the current guidance on social gatherings and safety measures.

The safety of our students and staff is a prime concern of the University. It is the responsibility of all of us to keep everybody as safe and healthy as possible.

Please see our Staying safe on campus guide for more information on how you can help. 

How to order a Covid-19 home test kit

Free Covid-19 home testing kits are now available for order and collection. All members of the Hope community living and working on campus are entitled to apply for a kit.

Staff and students using home kits will still be expected to conduct a test twice per week and log their results - whether negative or positive - with the NHS.

Any positive results should be reported to the University’s Covid Control Team (

Find out more on how to Covid-19 home test kits.

Do I need a test if I've had the vaccine?

Yes, the current Government guidance suggests that some people may still get Covid-19 despite having a vaccination. Therefore, it is important to get tested to reduce the risk of transmission.

Please see the Government’s Covid-19 Vaccination page for further information.

What do I do if I’ve had contact with a person with suspected Covid-19?

If you have had close contact with an individual with suspected Covid-19 in a way that may have put you at risk of exposure, you should return home and self-isolate for 10 days or until a negative test result is confirmed for the person with whom you have had contact.

If you go on to develop symptoms of Covid-19, such as a continuous cough, fever, loss of sense of smell and/or taste, you should follow the Public Health England guidance.

Do I need to contact the University if I have symptoms or have received a positive test result?

If you display symptoms or receive a positive test result, you need to inform the University's Covid Control Team ( You do not need to report negative results. 

Anyone who receives a positive lateral flow test via the on-campus test centre, should book a PCR test at one of the City's test centres. 

Covid-19 cases

The data relates to positive cases of Covid-19 reported by the University's Covid Control Team (CCT). The information will be updated each Monday.

Data shown below is from 23 July 2021: 

 Support staffAcademic staffResidential studentsNon-residential students

Number of new cases in the last 24 hours

0 0 0 0

Number of positive cases currently isolating 

2 1 1 1

Number of new isolations in the last 24 hours (all statuses)

0 0 0 0
Total number of positive cases* 45 13 132 261

*This reflects the overall total number of positive cases reported since the CCT launched the University's track and trace function.

I'm concerned someone isn't wearing a face covering when they should be, what should I do?

Signage is in place in all University buildings reminding staff and students of the requirement to wear a face covering. All staff and students have been sent information about the reasons why face coverings need to be worn on Campus.

There are legitimate reasons why people are unable to wear a face covering and those that have an exemption should not be asked the reasons why. We are operating a badge or lanyard system on campus for those with an exemption. This helps to make a clear distinction where circumstances do not allow for a face covering to be worn.

If it is unclear whether a face covering should be worn in your own work space, the University's Face Covering Policy and your local risk assessment should help provide clarity.

However, if staff see colleagues wearing a face covering incorrectly or forgetting to put one on before entering a building, office or teaching space, then staff should feel comfortable to gently remind them of the requirement to wear one, in an effort to protect all students and colleagues on campus.

If someone refuses to wear a face covering or follow other safety instructions, please report the incident to

What are the University doing with Test Track and Tracing?

The University has procured an App - SafeZone - which uses mobile technology to trace where individuals have been on any of the campuses, and also has a dedicated Covid Control Team. 

All members of staff and all students will be asked to download this onto their phone or other mobile device. This will be used to identify any prolonged contact with individuals who have tested positive.

This data will be triangulated with data from other sources such as the timetable and bubble allocation. It is important to note that data obtained through this app is solely for the purpose of health and safety under the conditions of the pandemic. 

Identified students and staff members will be contacted and informed that they have been in close contact with an infected individual.

They will be required to return to their place of residence immediately. They will be required to self-isolate and obtain a test. Staff and students are also required to comply with the NHS Test and Trace system.

Why do I need to download the SafeZone app?

We need your support to help ensure the health and wellbeing of not just our staff and students, but your loved ones at home.   

As part of our approach to ensuring an effective response to monitoring the Covid-19 situation amongst the Hope community, the University has invested in a track and trace app called SafeZone.

Designed to keep staff and students safe, you will be able to download the app onto any mobile device, particularly your phone.

All members of the Hope community are strongly encouraged to do this, as it will allow the University to contact you quickly for reasons of health, safety and wellbeing. 

By sharing your location data when on campus, you can help the University to effectively deal with any positive cases of Coronavirus that are reported, and minimise the risk of exposure. 

If you haven't downloaded our new SafeZone app, you can do it now by following the instructions in our SafeZone - Getting Started FAQs.

Help us to keep you and your loved ones safe.  

Click here for more information on how the app protects your privacy and guidance on how to use the app.

Do I need to wear a face covering?

For full details on when and where to wear a face mask, read our Face Covering Guidance

However, there are some members of the Hope community who are exempt.

Blue lanyards will be available for those who are exempt from wearing a mask for personal, health or other reasons.

Before asking someone why they aren't wearing a mask, check if they have a blue lanyard.

If you think you should have a blue lanyard, students should contact to arrange collection from the Gateway Building. Staff can collect their lanyard from Personnel.

What about the wearing of Personal Protective Equipment (PPE)?

The University's approach follows the Government advice for working safely during coronavirus. 

Staff and students who are already using PPE in their work/study activity to protect against non Covid-19 risks, will continue to do so.

Will catering outlets be open as normal?

The Catering Team has introduced a number of changes, to ensure all University food outlets comply with the latest government guidance.

You will notice new one-way systems, visible hand sanitation stations, protective screens, and cleaning stations across all catering outlets.  

Tables and seating have been reconfigured to ensure social distancing & rule of six for indoor dining is adhered to, staff and students will not be allowed to change the layouts of these. 

Online food ordering service via desktop or mobile

Link to Our Place Ordering

Link to Starbucks Ordering

Vine online orders will continue to be operational, and you will be able to place orders from Our Place & Starbucks for delivery to your office or Hall of residence. Delivered food will remove the need for track and trace to be completed if “dining in” any outlet. 

Staff and students will be able to order meals, and payment can be made using debit/credit cards or Hope Cashless Cards. 

Using the outlets

FML Starbucks

  • Please follow the one way system to order at the counter as usual
  • You will be asked if you are staying in or taking away
  • If staying in NHS Track and Trace app (or details given to staff) will apply.
  • Cashless payments only
  • Rule of six applies for staying in
  • Face coverings must be worn until seated, and replaced once standing

FML Food Court

  • On arrival you will be asked if you are staying in or taking away
  • If staying in NHS Track and Trace app (or details given to staff) will apply.
  • Please follow the one way system to order at the counter as usual
  • Cashless payments only
  • Rule of six applies for staying in
  • Face coverings must be worn until seated, and replaced once standing

FML Shop

  • Please follow the one way system around the shop. 
  • Cashless payments only
  • Face coverings must be worn

Our Place – Table Service or online delivered orders only

  • On arrival you will be asked to complete NHS Track and Trace app (or details given to staff)
  • You will be seated at a table and table service will apply
  • All orders must be placed via Vine
  • Counter service is not permitted
  • Cashless payments only
  • Rule of six applies for staying in
  • Face coverings must be worn until seated, and replaced once standing

Café 1846 – Counter Service

  • Please follow the one way system to order at the counter as usual
  • You will be asked if you are staying in or taking away
  • If staying in NHS Track and Trace app (or details given to staff) will apply.
  • Cashless payments only
  • Rule of six applies for staying in
  • Face coverings must be worn until seated, and replaced once standing 

Opening Times

All opening times are subject to change at potential short notice

Mon 21st June – Fri 30th July 

FML Starbucks - Mon- Fri, 9am - 2.30pm

FML Shop - Mon- Fri, 9am - 2.30pm

Café 1846 reduced service of Coffee Shop menu food & drinks only -  Mon- Fri, 9am - 2.30pm

All other areas closed

Mon 2nd Aug – Tues 31st Aug

All areas closed


Vending machines will be operational within the EDEN Café, please use hand sanitiser before and after use.

Self-fill water stations and water dispensers will not be operational at this time. However, students and staff can request their bottle to be filled from any member of the Catering Team during outlet opening hours. 

Catering standard safety measures

  • Customers will be required to follow a one-way system, stand at the allocated spot to place an order, and pay.
  • Once an outlet has closed for service, staff and students will not be permitted to remain within the space.
  • Face coverings or visors - These will be mandatory for all catering staff working in customer-facing roles and in kitchens where social distancing may prove challenging.
  • Gloves - Any staff directly serving un-packaged food will be required to use gloves, while also maintaining an increased handwashing regime.
  • Cash - All catering outlets will move to a cashless system.
  • Food service – All crockery and cutlery that is used within food service will be sanitised after each use via our industrial flight dishwasher.
  • Customer will be handed a set of wrapped cutlery with each meal.

What is the University's position on returning to campus?

Extensive work has been completed in the relevant buildings, including undertaking risk assessments and implementing any necessary safety measures.

The University will continue to consider any changes to Government guidance and the impact on the University’s business continuity plans, including the return to on-site working programme.

Please see the current Government's Spring Response. 

Will my Head of School or line manager contact me to assess my health and personal circumstances before I am asked to return to campus?

Yes, any student who indicated a health concern when completing the Covid-19 health questionnaire via their SRM (Student Record Management) will be contacted before returning to Campus.

After the initial collation of information, any students identified as requiring an individual assessment will be contacted and the assessment completed before any return to study is agreed.

This assessment will accompany the University’s overarching assessment and local work/study based risk assessments.

What safety measures have been put in place by the University for returning to campus?

The University has implemented a wide range of measures to ensure the University's campuses are safe places to be.  

A lot of work has been undertaken, from establishing one-way routes and layout changes to ensure two-metre distancing, to introducing additional cleaning and PPE to help facilitate social distancing.

Among the changes and new measures you can expect to see are:

  • All corridors marked as one-way thoroughfares 
  • Floor markings introduced to indicate the recommended distancing in areas where waiting/queues cannot be avoided
  • Lifts restricted to single traveller user only 
  • Reduced occupancy of buildings through increased online teaching and reduced office occupancy
  • Revised protocols for the use of bathrooms and kitchens, including maximum occupancy and cleaning requirements 
  • Revised protocols for fire drills and first aid incidents
  • An increased number of hand sanitiser stations 
  • Cleaning kits in all public spaces 
  • Protocols for the cleaning of shared keyboards and other equipment 
  • Increased cleaning frequency of all spaces and particularly door handles where automatic opening is not possible
  • The introduction of Perspex screens where the need has been identified 
  • Signage that encourages the opening of windows and doors to increase air circulation 

The University will continue to review and ensure health and safety measures are in line with the advice from the Government, PHE, NHS, DOE, HSE etc.

What will happen if the national/local situation changes?

The University has identified a range of levels of risk and has created scenarios of how the campus will run under each of these scenarios. 

The screens around the campuses will show the current level of risk and the scenario of operation in place at any given day/time.

Should the University decide to change the risk level you will be notified through email and the situation as to how this affects your teaching/work will be clarified by your tutors/manager.

How will the University ensure that the number of individuals present on campus meets the Government Guidelines?

The Estates team have done an extensive exercise relating to the maximum capacity of each building. The timetable for students will be constructed in a way that ensures the numbers are well below these maximums.

How will the University ensure that spaces are kept clean?

Cleaning rotas have been increased in both frequency and depth. Particular attention will be paid to toilet and kitchen facilities in addition to door handles and other frequent touch points.

Colleagues should use the automated door openers wherever they are available.

Colleagues will also be provided with cleaning materials so that local spaces can be kept clean.

All classrooms will have cleaning kits with the expectations that students will clean their surroundings on arrival and departure from each session.

Will I be able to move about the campus safely?

All corridors and spaces have been mapped by the estates team and floors will be marked with direction arrows and spacing marks for queuing. All staff will be expected to follow these guidance symbols.

There will be limited use of lifts and wherever possible, staircases will be limited to one-way traffic.

Click here to view the one-way systems that have been marked throughout each building. 

How is the University managing risk?

The University has an Overarching Risk Assessment , which is regularly reviewed and is available to all staff. Each senior manager has been given a framework of what needs to be considered and Guidance for Completing Risk Assessments.

They will have updated the standard risk assessments for your area/activities to account for the Covid-19 requirements. These will be made available to you through your manager.

Staff returning to work will be issued with guidance on returning to the workplace, which will include new working protocols for their work area, support contacts, and information on what they need to do to stay safe when working in and around the building.

If you have any concerns, you should raise them with your line manager in the first instance.

How can I help with Health and Safety of the Community?

The most important aspect is to take the appropriate measures to keep yourself well, such as , appropriate social distancing etc. You should be conscious of your own health and check your temperature frequently and particularly if you feel unwell.

If you feel unwell or start to experience symptoms you should alert you manager and go home as quickly as possible. If you are a student, you should alert SDW and go home or to your room in the halls as quickly as possible. 

You should inform the University by emailing, with details outlined in the 'What should I do if I feel unwell with Covid symptoms?' question.

What are the rules about administering first aid?

If someone needs urgent help then social distancing guidelines do not apply. Appropriate PPE should however be used. A new protocol for such scenarios has been agreed and should be followed. Read the COVID-19 First Aid Protocol  here. 

Where can I find more information on the University’s health and safety approach to Covid-19? 

You can view the University's Overarching Risk Assessment  for further detail. 

Is the University monitoring HSE guidance? 

Yes the latest information can be found on the HSE Website.

Is the University considering equality, diversity and inclusion in its approach to Covid-19?

The University recognises that during the coronavirus pandemic, the associated restrictions on day to day life will inevitably impact in a different and sometimes disproportionate way on particular groups. Each of us has had, and will continue to have, different experiences of the pandemic. For many, those experiences are challenging and stressful.

We must be alert to this and be respectful of people who may have particular vulnerabilities. We must also recognise that our behaviour has consequences for the people immediately affected by it and for our collegiate community.
Further support resources will be made available prior to the commencement of the new academic year.

An Equality Impact Assessment has been created and been updated as feedback has been received. It will remain a live document throughout this period.

We have created one-way systems in all the main buildings. Please follow the directions and signage.

If you click on the following links you will see the floorplans for across the different buildings that you may be visiting 

Art Centre Social Distancing Floorplan

Capstone Theatre Social Distancing Floorplan

Conference Centre Social Distancing Floorplan

Cornerstone Social Distancing Floorplan

EDEN Social Distancing Floorplan

FML & AJB Social Distancing Floorplan

Gateway Building Social Distancing Floorplan

GLB Social Distancing Floorplan

HCA Social Distancing Floorplan

Health Sciences Social Distancing Floorplan

Hope Park Sorts Social Distancing Floorplan

LHBS Social Distancing Floorplan

LTC Social Distancing Floorplan

Sheppard-Worlock Library Social Distancing Floorplan

Social Sciences Social Distancing Floorplan

Trinity Social Distancing Floorplan

Hope Park Sorts Social Distancing Floorplan

How will the University deal with staff and students who do not adhere to social distancing requirements?

The University will be providing health and safety advice to both students and staff on how to observe social distancing whilst on campus. Under the Health and Safety at work Act (1974) it is everyone’s responsibility to follow health and safety guidance and personally raise any concerns they may observe.

Any situations emerging that appear to breach the health and safety requirements will be considered and responded to in a proportionate manner and on a case by case basis.  

You can report any concerns to

Do you have any advice on the use of public transport?

Those who need to use public transport should follow the current Government advice on safer travelling.

What advice is there if you are a BAME person concerned about safety in relation to Covid-19?

There is clear evidence that COVID-19 does not affect all population groups equally. Many analyses have shown that older age, ethnicity, male sex and geographical area, for example, are associated with the risk of getting the infection, experiencing more severe symptoms and higher rates of death. The Government, PHE and the NHS have produced various reports and information.

Government publications and indicators show that BAME people are more likely to be seriously impacted from COVID-19. The unequal impact of COVID-19 on BAME communities may be explained by a number of factors ranging from social and economic inequalities, racism, discrimination and stigma, occupational risk, inequalities in the prevalence of conditions that increase the severity of disease including diabetes, CVD and asthma (Public Health England).

If you have concerns about returning to the campus, please speak to SDW or your line manager. It is important that adequate time is given to discuss your concerns and to outline the safety measures put in place for your safety. 

How are you ensuring safe working practices?

The health, safety and wellbeing of all members of the University community is paramount. The University is doing everything they can to make your building a safe environment in which you can study.