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Meet the Gateway team

The Student Gateway Team provides assistance for Hope Students in accessing our Student Support Services, our Academic Study-Related support, and also information about Hope's Campus Facilities.

Please come to see us if you have any questions, queries or concerns.  We are here for you and will always try and help you wherever we can.  

You can call us on 0151 291 3813 or 0151 291 3000 (Switchboard) or email the team at gateway@hope.ac.uk 

Penny Haughan
Dr Penny Haughan, Pro Vice Chancellor
Student Life and Learning
0151 291 3544
haughap@hope.ac.uk


David Sennett
David Sennett, Executive Project Manager 
Executive Project Manager and manages the Gateway Team
07736106156
sennetd@hope.ac.uk

 

Karen Brownrigg
Karen Brownrigg, PA to Pro Vice Chancellor
PA to Dr Penny Haughan, Pro Vice Chancellor Student Life and Learning. 
0151 291 3282
brownrk@hope.ac.uk

 

Steven Hargraves
Steven Hargraves, Multimedia Web Developer
Provides Digital Video, Digital Photography and Web training manager for T4 for across the University.
0151 291 3517
hargras@hope.ac.uk

 

Anne Aitken
Anne Aitken, Service Desk Administrator
Main role as Office Administrator/ Residential Life Administrator with a crossover of skills on the switchboard and service desk.
0151 291 3360
aitkena@hope.ac.uk

 

Liz Mitchum
Liz Mitchum, Gateway Administrative Assistant
Main role as Service Desk Administrator with a crossover of skills on the switchboard.
3813 / 3921
mitchue@hope.ac.uk

 

Carron Reppion
Carron Reppion, Gateway Switchboard Operator/Administrator
Main role as Switchboard Operator with a crossover of skills on the Service Desk.
reppioc@hope.ac.uk

 

Ruairi Cousins
Ruairi Cousins, Gateway Switchboard Operator/Administrator
Provides cover on the Service Desk and Switchboard as appropriate. Ruairi also be works as a Residential Life Coordinator.
Mobex 6020
cousinr1@hope.ac.uk

 

Ann Grindley
Ann Grindley,  Gateway Switchboard Operator/Administrator
Provides cover on the Service Desk and Switchboard as appropriate.
grindla@hope.ac.uk

The Student Gateway core duties include the following: 

  • Coordinate appointments and/or act as the reception point for Student Funds & Finance, Careers & Employability, Counselling and Learning Support, and Educational Psychologist assessments
  • Produce Student Status letters and Council Tax forms
  • Produce Student ID Cards
  • Administration of Student post
  • Administration of the @gateway.ac.uk email address and gateway phone line.
  • Administration of the University Switchboard
  • Manage and train the team of Student Ambassadors who support the Gateway
  • Agresso orders for various departments e.g. PVC office, Graduation, Learning & Teaching team, Residential Life
  • Support Student DBS enquiries
  • Support other departments that report to the Pro Vice Chancellor with mass mailings
  • Administrative support for Residential Life, PVC Office and Network of Hope
  • Support key University events: Open/Applicant Days, Induction, Graduation, Scholarship presentation evenings.
  • Represent Gateway Services at the Student Voice Group.