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Well-being Support Information

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This page contains the contact information for both local and national services that provide help and support covering a range of mental health & well-being issues.

National and local organisations

The Samaritans

Confidential support for people experiencing feelings of distress or despair.
Phone116 123 (24-hour helpline)
Text: 07725 90 90 90  

Email: (aims to respond within 12 hours)


A national out-of-hours telephone helpline for anyone coping with mental illness, whether they are sufferers, carers, or concerned relatives or friends.

Phone0300 304 7000 (daily 4:30-10:30pm)


Are you or is a friend not coping with life just now? PAPYRUS support teenagers and young adults who are feeling suicidal.

Phone0800 068 41 41 (10am-10pm weekdays, 2-10pm weekends)

Text: 07786209697  


The Mix: Essential support for the under 25’s

The Mix is the UK’s leading support service for young people.  They aim to help provide help and advice covering a broad range of issues.  The Mix can be contacted in a number of ways via their online chat, email and text platforms, or their confidential helpline.

Call: 0808 808 4994 (every day between 4pm-11pm) 

24hr crisis text line: Text THEMIX to 85258

Students Against Depression

Sometimes the world can overwhelm us. Students Against Depression provides you with a calm environment and the resources to help you find a way forward - a website offering advice, information and guidance to those affected by low mood, depression and suicidal thinking.


The YoungMinds Crisis Messenger text service provides free, 24/7 crisis support across the UK.

Text: YM to 85258

Liverpool Light

(locally-based service) - 7 days a week 6-12pm drop-in 181-185 London road, Liverpool, L3 8JG

James’ Place

(locally-based male-only service) Monday to Friday 9am-6pm

Phone0151 303 5757  (24/7)

Text: JP to 85258

Shout crisis messenger service  

Shout is a free 24/7 text service for anyone in crisis anytime, anywhere. It’s the place to go if you’re struggling to cope and you need immediate help.

Text: SHOUT to 85258.

NHS 111 

Available 24 hours a day, 365 days a year.

NHS 111 is a fast and easy way to get the right help, whatever the time. You can call 111 when you need medical help fast but it’s not a 999 emergency. Calls are free from landlines and mobile phones.

Your local GP

If you've noticed changes in the way you are thinking or feeling over the past few weeks or months that concern you and cause you distress, you should consider going to see your GP.

In an emergency 

If you feel that you are in immediate danger, or don’t feel that you can keep yourself safe, present yourself at your local A&E Hospital where you will be seen by the mental health liaison team, or ring 999.