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External well-being support information

There are several local and national organisations that provide a range of well-being support.


Togetherall is a safe, online community where people support each other anonymously to improve mental health and wellbeing.

Joining Togetherall provides something that has always been important for good mental health and wellbeing: a community for shared experiences and mutual support. The platform promotes a sense of belonging and connection through community and is accessible anywhere, anytime, 24/7.

Togetherall is available to all students, and it's free to use! Sign up today at togetherall.com, using your @hope.ac.uk email address.

Student Space

Student Minds have developed a new platform, Student Space, collaboratively with services, higher education professionals, researchers and students to make it easier for you to find the support that you need during the coronavirus pandemic. 

Phone0808 189 5260 (3pm-midnight)

Text: Text ‘STUDENT’ to 85258 (24hr)

Email: students@themix.org.uk (24hr, response within 24hrs)

Webchat (4-11pm)


Mersey Care NHS 24hr urgent mental health support line 

24/7 access to mental health support (including people in crisis)

Phone0800 145 6570

Liverpool Hope Nightline

Liverpool Hope Nightline is a listening and information service, run by students for students. They provide a confidential, anonymous; non-judgemental, non-directional, and non-advisory service. Until local restrictions are relaxed, they will be operating as an IM service with the intention of our phone lines returning once safe to do so.

Every Friday - Sunday, from 10pm to 2am, during term time. 

IM service (available through the website)


Liverpool Light (out-of-hours mental health crisis centre)

Located at 181-185 London Road L3 8JG. (6pm-1am, 365 days a year)

Supports people who feel unable to keep themselves safe, but have not done anything to harm themselves that requires immediate medical attention e.g. severely self harmed or taken substances.


James’ Place

(Locally-based male-only service) Monday to Friday 9:30am-5:30pm. Closed weekends (including Christmas Day and Boxing Day) and Bank Holidays.

Phone0151 303 5757  (24/7)

Text: JP to 85258


Andy's Man Club

Free-to-attend talking groups for men aged 18+ in Liverpool. Group meetings are every Monday, 7-9pm (except Bank Holidays) and are based in Sedulo, 5th Floor, Walker Building, Exchange Flags, L2 3YL.



YPAS Crisis Walk-In Service

For all people aged 5-25 years old & their parents/carers from Liverpool and Knowsley who

  • are struggling with their mental health
  • find themselves or their child in a crisis
  • are feeling lonely and isolated
  • need a listening ear
  • need a safe space
  • require support through difficult times.


The Samaritans

Confidential support for people experiencing feelings of distress or despair.
Phone116 123 (24-hour helpline, 365 days a year) 

Emailjo@samaritans.org (aims to respond within 12 hours)



Are you or a friend not coping with life just now? PAPYRUS supports teenagers and young adults who are feeling suicidal.

Phone0800 068 41 41 (9am - midnight, 365 days a year)

Text: 07860 039 967



The Mix: essential support for the under 25’s

The Mix is the UK’s leading support service for young people. They aim to help provide help and advice covering a broad range of issues.  The Mix can be contacted in a number of ways via their online chat, email and text platforms, or their confidential helpline.

Phone0808 808 4994 (3pm-midnight, 365 days a year) 

Text: 'THEMIX' to 85258 (24hr)

Website/webchat (3pm-midnight, 365 days a year)


The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are male. CALM exists to change this.

Phone: 0800 58 58 58 (5pm-midnight, 365 days a year)

Webchat (5pm-midnight, 365 days a year)



Kooth is an online platform offering support for young people up to the age of 25. Kooth aims to support your mental and emotional well-being by offering a number of services including; 1-2-1 chats with a trained professional, engaging with a community, and self-help resources. You need to create a free account to access the services - signing up takes less than 5 minutes.


Students Against Depression

Sometimes the world can overwhelm us. Students Against Depression provides you with a calm environment and the resources to help you find a way forward - a website offering advice, information and guidance to those affected by low mood, depression, and suicidal thinking.



The YoungMinds Crisis Messenger text service provides free, 24/7 crisis support across the UK. Free to use and confidential.

Text: YM to 85258 

Self Injury Support

Support for women and girls affected by self-injury, trauma and abuse.

Phone0808 800 8088

Emailtessmail@selfinjurysupport.org.uk (7pm - 9:30pm, Tue - Thursday)

Text: 07537 432444 (7pm - 9:30pm, Tuesday - Thursday)

Webchat (7pm - 9:30pm, Tuesday - Thursday)


Talk Liverpool

Free NHS service offering psychological therapies to adults in Liverpool who are feeling depressed or anxious. You can refer yourself for urgent crisis support as well as access a range of self-help resources.


Crisis number0151 296 7200 0800 145 6570

Email: talkliverpool@merseycare.nhs.uk

Mersey Care psychological support line

Low-level psychological support to those impacted by the COVID-19 situation, such as those experiencing anxiety or depression.

Phone0151 473 0303 (8am to 3pm) 

Your local GP

If you've noticed changes in the way you are thinking or feeling over the past few weeks or months that concern you and cause you distress, you should consider getting in touch with your GP.

Your GP can support you to access help and treatment for your mental health condition locally.

NHS 111 

Available 24 hours a day, 365 days a year.

NHS 111 is a fast and easy way to get the right help, whatever the time. You can call 111 when you need medical help fast but it’s not a 999 emergency. Calls are free from landlines and mobile phones.

Support for international students

If you are an international student and wish to access support in your home country, then please click to view a list of the support helplines available in your own country.