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Support at Hope

How can Mental Health Support help?

University life can be very demanding at times and adjusting to a new environment can be difficult for some. Stress factors such as moving away from home, academic demands and financial worries can all impact on students’ mental well-being.

Mental health can be described as your own personal sense of well-being.  Similar to physical health, your sense of mental well-being can fluctuate and can be better at times than at others.  However, despite it affecting everybody and being a normal part of life, people are often reluctant to talk about their mental health.

The University provides support for students who may be experiencing any form mental health difficulty. The Mental Health and Well-being Adviser is based in Student Development and Well-being and is there to ensure that students are appropriately supported throughout their time here with us to make sure they get the most from their university experience

It is estimated that around one in four people may experience at least one diagnosable mental health problem in any one year.  For some, the difficulty will be relatively mild and pass in a short space of time, whilst for others it will be more severe and enduring.

While Counselling is focussed on providing a safe place for students to talk about their issues, the Mental Health & Well-being Adviser (a professionally qualified mental health practitioner) can offer more practical support to anyone who is concerned about their own or someone else’s mental well-being.  They can do this in a number of ways:

  • Confidential 1-to-1 advice, guidance and information about issues related to mental well-being and mental distress
  • Regular 1-to-1 support for any student experiencing mental distress or difficulties with their general mental wellbeing
  • Assessment of students’ needs with referral or sign-posting to appropriate support and services, both within and external to the University
  • At students’ request, liaison with university departments on their behalf.  This might involve advising staff of any difficulties the student is experiencing, how these might impact on their studies and negotiating appropriate and reasonable adjustments to enable students to remain engaged with their studies

 

Drop-in Sessions

During term-time the Mental Health & Well-being service also operate daily drop-in sessions where students requiring urgent assistance can talk to a member of the Well-being Team.  The drop-in times are as follows:

 

DayTime
Monday 12-2pm
Tuesday 12-2pm
Wednesday 12-2pm
Thursday 12-2pm
Friday 12-2pm

 

*The Mental Health and Well-being Advisory Service operates within the Health and Care Professions Council (HCPC) Code of Ethics.

 

How to contact the Mental Health & Well-being Service

If you would like to speak to the Mental Health & Well-being Adviser prior to starting or you’re your arrival at the University, simply contact us in one of the following ways and we’ll take it from there:

T: 0151 291 3427

E: sdw@hope.ac.uk

In Person: Call in to Student Development and Well-being (Gateway Building, First Floor) between 9.00am – 5.15 pm, Monday-Friday.

 

Letting us know doesn’t have to be a big deal and it will really help!

The University encourages prospective students to disclose any disability and/or additional support need that may have, including a mental health difficulty, during the application stage or as soon as possible thereafter.  

In addition to the Mental Health & Well-being Service, the Learning Support Team provides assistance to both prospective and current students with a wide range of disabilities and health conditions, including mental health difficulties. The team will assist applicants in identifying any support needs and entitlements as quickly as possible. If you have a mental health difficulty and have not spoken to the team already please have a look at the Learning Support Team webpages for further details.

 

Confidentiality

The Mental Health and Well-being Service takes students’ privacy very seriously and all client information is treated in confidence.  This means that no details in relation to students, or their use of the service, will be disclosed without their consent.  The only exception to this would be where it is felt that a student or others may be at serious risk, or where there is a legal obligation to disclose information (which is extremely rare).  In such circumstances we will always seek the student’s consent to pass on our concerns before any information is shared.

Confidentiality – Your Questions Answered

Q: Will my Mental Health & Well-being Adviser discuss my problems with my Personal Tutor?

No. We will only contact tutors where a student requests this.  In such circumstances we will agree with the student what information will be shared.

 

Q: If I meet with the Mental Health & Well-being Adviser will this go on my record?

No.  Our records do not become part of any other university or medical records and we do not release information to any other university student records system.  If anyone contacts us to ask whether a particular student is seeing an Adviser, they will not be given this or any other information without the student’s prior consent.

 

The Service We Provide

Below is a list of the assistance available from the Mental Health and Well-being Adviser:

  • Initial Mental Health & Well-being assessment appointments
  • One-to-one support for practical, emotional and academic concerns
  • Regular and on-going monitoring and reviews of students’ mental health and well being
  • Written and e-resources for help and advice on specific issues
  • Information about mental health issues and useful services
  • Discuss student needs in relation to their course
  • Assistance with your Learning Support Plan, where relevant
  • Liaison with academic staff (by student request)
  • Liaison with external agencies (by student request)

Student Feedback

Here is some feedback received from students who have accessed the Mental Health & Well-being Service. The information was gathered from an anonymous student feedback survey.

 

“Very supportive and helpful. The Mental Health & Well-being Adviser helped me understand my thought processes and made me realise that they are not irrational or ridiculous”

“They really helped me to understand what was going on in my head”

“I find it helpful and my advisor is very understanding”

“Fantastic service, the Mental Health & Well-being Adviser is great at her job. And no matter what by the end of the session we always have a laugh”.

“I really benefited from the service at Hope and I am grateful for the opportunity to have worked well with staff”.

“Very understanding and helpful”

“Having someone very empathic friendly and professional”

“The access and availability of service, i.e. my adviser was always able to chat and responding to email or enquiries very quickly”

“Being able to have someone to talk to who did not judge me”

“Having someone that listened and helped make plans for yourself and various situations”

“The fact that there were drop in times, so you could go whenever you needed to”

“Bring able to talk to someone and find strategies useful for me”

“That people didn’t patronise me and listened to what I had to say”

“Very friendly and helpful team”

“Informative” 

“My experience using the Mental Health and Well-being Service has been outstanding”

“I had a lot of faith in my Mental Health & Well-being Adviser. She made me feel at ease and helped me realize that there are a lot of ways to deal with different situations and she helped me make plans to better my degree”. 

“I have benefited massively from the service. Thank you very much”.

“Good service and I'll recommend the service”.

External Support

For all information on external support please look at our Mental Health and Well-being external support page

Events

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Support at Hope

How can Mental Health Support help?

University life can be very demanding at times and adjusting to a new environment can be difficult for some. Stress factors such as moving away from home, academic demands and financial worries can all impact on students’ mental well-being.

Mental health can be described as your own personal sense of well-being.  Similar to physical health, your sense of mental well-being can fluctuate and can be better at times than at others.  However, despite it affecting everybody and being a normal part of life, people are often reluctant to talk about their mental health.

The University provides support for students who may be experiencing any form mental health difficulty. The Mental Health and Well-being Adviser is based in Student Development and Well-being and is there to ensure that students are appropriately supported throughout their time here with us to make sure they get the most from their university experience

It is estimated that around one in four people may experience at least one diagnosable mental health problem in any one year.  For some, the difficulty will be relatively mild and pass in a short space of time, whilst for others it will be more severe and enduring.

While Counselling is focussed on providing a safe place for students to talk about their issues, the Mental Health & Well-being Adviser (a professionally qualified mental health practitioner) can offer more practical support to anyone who is concerned about their own or someone else’s mental well-being.  They can do this in a number of ways:

  • Confidential 1-to-1 advice, guidance and information about issues related to mental well-being and mental distress
  • Regular 1-to-1 support for any student experiencing mental distress or difficulties with their general mental wellbeing
  • Assessment of students’ needs with referral or sign-posting to appropriate support and services, both within and external to the University
  • At students’ request, liaison with university departments on their behalf.  This might involve advising staff of any difficulties the student is experiencing, how these might impact on their studies and negotiating appropriate and reasonable adjustments to enable students to remain engaged with their studies

 

Drop-in Sessions

During term-time the Mental Health & Well-being service also operate daily drop-in sessions where students requiring urgent assistance can talk to a member of the Well-being Team.  The drop-in times are as follows:

 

DayTime
Monday 12-2pm
Tuesday 12-2pm
Wednesday 12-2pm
Thursday 12-2pm
Friday 12-2pm

 

*The Mental Health and Well-being Advisory Service operates within the Health and Care Professions Council (HCPC) Code of Ethics.

 

How to contact the Mental Health & Well-being Service

If you would like to speak to the Mental Health & Well-being Adviser prior to starting or you’re your arrival at the University, simply contact us in one of the following ways and we’ll take it from there:

T: 0151 291 3427

E: sdw@hope.ac.uk

In Person: Call in to Student Development and Well-being (Gateway Building, First Floor) between 9.00am – 5.15 pm, Monday-Friday.

 

Letting us know doesn’t have to be a big deal and it will really help!

The University encourages prospective students to disclose any disability and/or additional support need that may have, including a mental health difficulty, during the application stage or as soon as possible thereafter.  

In addition to the Mental Health & Well-being Service, the Learning Support Team provides assistance to both prospective and current students with a wide range of disabilities and health conditions, including mental health difficulties. The team will assist applicants in identifying any support needs and entitlements as quickly as possible. If you have a mental health difficulty and have not spoken to the team already please have a look at the Learning Support Team webpages for further details.

 

Confidentiality

The Mental Health and Well-being Service takes students’ privacy very seriously and all client information is treated in confidence.  This means that no details in relation to students, or their use of the service, will be disclosed without their consent.  The only exception to this would be where it is felt that a student or others may be at serious risk, or where there is a legal obligation to disclose information (which is extremely rare).  In such circumstances we will always seek the student’s consent to pass on our concerns before any information is shared.

Confidentiality – Your Questions Answered

Q: Will my Mental Health & Well-being Adviser discuss my problems with my Personal Tutor?

No. We will only contact tutors where a student requests this.  In such circumstances we will agree with the student what information will be shared.

 

Q: If I meet with the Mental Health & Well-being Adviser will this go on my record?

No.  Our records do not become part of any other university or medical records and we do not release information to any other university student records system.  If anyone contacts us to ask whether a particular student is seeing an Adviser, they will not be given this or any other information without the student’s prior consent.

 

The Service We Provide

Below is a list of the assistance available from the Mental Health and Well-being Adviser:

  • Initial Mental Health & Well-being assessment appointments
  • One-to-one support for practical, emotional and academic concerns
  • Regular and on-going monitoring and reviews of students’ mental health and well being
  • Written and e-resources for help and advice on specific issues
  • Information about mental health issues and useful services
  • Discuss student needs in relation to their course
  • Assistance with your Learning Support Plan, where relevant
  • Liaison with academic staff (by student request)
  • Liaison with external agencies (by student request)

Student Feedback

Here is some feedback received from students who have accessed the Mental Health & Well-being Service. The information was gathered from an anonymous student feedback survey.

 

“Very supportive and helpful. The Mental Health & Well-being Adviser helped me understand my thought processes and made me realise that they are not irrational or ridiculous”

“They really helped me to understand what was going on in my head”

“I find it helpful and my advisor is very understanding”

“Fantastic service, the Mental Health & Well-being Adviser is great at her job. And no matter what by the end of the session we always have a laugh”.

“I really benefited from the service at Hope and I am grateful for the opportunity to have worked well with staff”.

“Very understanding and helpful”

“Having someone very empathic friendly and professional”

“The access and availability of service, i.e. my adviser was always able to chat and responding to email or enquiries very quickly”

“Being able to have someone to talk to who did not judge me”

“Having someone that listened and helped make plans for yourself and various situations”

“The fact that there were drop in times, so you could go whenever you needed to”

“Bring able to talk to someone and find strategies useful for me”

“That people didn’t patronise me and listened to what I had to say”

“Very friendly and helpful team”

“Informative” 

“My experience using the Mental Health and Well-being Service has been outstanding”

“I had a lot of faith in my Mental Health & Well-being Adviser. She made me feel at ease and helped me realize that there are a lot of ways to deal with different situations and she helped me make plans to better my degree”. 

“I have benefited massively from the service. Thank you very much”.

“Good service and I'll recommend the service”.

External Support

For all information on external support please look at our Mental Health and Well-being external support page

Events

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