This unique role serves as a vital operational bridge between the Conference and Accommodation departments, offering a dual-faceted opportunity to lead high-profile events while managing the University’s residential facilities. Operating under a split-week model with joint guidance from the Conference and Accommodation Managers, the successful candidate will be responsible for the seamless delivery of internal and external events alongside the marketing, allocation, and administration of student halls, guest apartments, and private rentals.

The position involves the allocation of approximately 1,150 student rooms in accordance with university policy, coordinating offers, contracts, and the financial lifecycle of residential bookings. You will act as a first responder for student issues ranging from repairs and room moves to personal or financial concerns, ensuring a high-quality customer experience throughout the academic cycle. The role also requires a proactive approach to marketing, where you will collaborate with cross-functional departments to execute campaigns, leverage social media for brand engagement, and ensure that all digital listings and promotional content are optimised for maximum impact.

In tandem, the position involves managing the full 'enquiry-to-billing' lifecycle for a diverse events portfolio, ensuring a professional and integrated approach to the University’s commercial offerings. You will act as the primary lead for the intricate planning and delivery of conference events, this includes conducting professional site tours, delivering bespoke client presentations to secure new business, and serving as the lead on-the-day contact to resolve immediate operational or technical challenges with initiative and independence.

Candidates should be comfortable navigating logistical challenges and managing independent workflows. Essential requirements include proven experience in operational logistics within a customer-service environment, strong organisational skills, and excellent written and verbal communication abilities. A good working knowledge of Microsoft Office and experience with booking systems such as Kx is highly desirable, as is a background in hospitality or student accommodation administration. This role offers a significant opportunity to exercise initiative and professional judgement within a large-scale organisation, requiring a flexible approach to working hours, including occasional evening and weekend work during peak periods to support our vibrant campus community.