We are seeking to appoint an Administrator with relevant experience in a fast-paced administrative role, ideally within a Further or Higher Education setting, or a similarly demanding environment. The post is office-based at our Hope Park Campus, although attendance at other university campus locations may be required on occasion.

The role involves managing daily enquiries received through Student Life’s main communication channels and includes providing general information, assistance, and signposting to applicants, students, staff, and other stakeholders. Strong communication skills and a commitment to excellent customer service are essential, as is the ability to assist individuals with a diverse range of needs in an inclusive manner.

A further key element of the role includes providing administrative support to the University’s mental health and well-being service teams. This involves arranging and tracking client appointments, managing telephone and email correspondence, and generally ensuring the smooth running of administrative processes within the service. Daily tasks will involve the use of student information systems, Microsoft Office applications and the administration of departmental spending, so confidence working with IT-based systems is essential.

The successful candidate will have a solution-focussed attitude, excellent organisational and time-management skills, as well as a high level of IT proficiency. You will be educated to degree level or equivalent, and ideally will hold a relevant professional qualification or have completed formal training in office administration.