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Frequently Asked Questions

If you can’t find the answer to your question, check out our most frequently asked questions. If you need more advice, you can contact us by emailing accommodation@hope.ac.uk

Can we still make an accommodation application for September 2020/21 entry?

Yes, rooms are still available and you can make an application by visiting www.hope.ac.uk/halls

Can I change the room I have been allocated prior to arriving?

We can look to accommodate a change of room prior to your scheduled arrival, subject to availability. Please email us accommodation@hope.ac.uk

How do I pay for my accommodation?

You can pay for your accommodation by direct debit, cheque, banker’s draft and postal orders made payable to Liverpool Hope University.

When can I collect my keys and move in?

For information on arrival days please go to www.hope.ac.uk/halls/arrivlalinformation

What if I am unable to make the allocated day and/or time to move in to my room within residential halls?

It is imperative that you abide to the time allocated to you which has been done with the safety of all students who are due to arrive. If you absolutely cannot make the allocated time, please email us at accommodation@hope.ac.uk confirming the reason for your request to change the day and/or time.

Can I move in earlier than my allocated day/time?

Unfortunately, due to preparing our bed study rooms, some of which have undergone refurbishment works this year, and due to COVID19, we have to strictly adhere to the arrival allocations as planned and are unable to offer you an earlier arrival day or time.

Can my friends/family stay in my room when they come and visit?

As per your Accommodation Licence, no overnight guests are allowed in students bed study rooms.  All guests must be pre-booked in to a guest room on the campus of which you are a resident, but unfortunately due to COVID19, we are currently unable to offer guest accommodation, until further notice.

When do I have to pay my accommodation fees?

You can pay the accommodation charge in full before arrival at Liverpool Hope University. Payment should be made through the online accommodation payment facility that will be available through your Student Record Management system (SRM) from around the middle of August. If you do not have access to a computer, payments can be made at the Finance Office at Hope Park or by telephoning 0151 291 3339 during the hours of 9.00am to 5.00pm, Monday to Friday and can be made by cash, cheque or credit/debit card, such as Delta, Visa and MasterCard.

If you choose not to pay the full charge in advance, you will be required to set up a payment plan.

PGCE Students who are in receipt of a Training Bursary can apply to pay by monthly instalments from their Training Bursary.

I’m concerned about moving away to university, is there anyone I can talk to?

Before you arrive, you are welcome to contact the Accommodation team with any concerns you may have – email accommodation@hope.ac.uk. When you have moved in to your hall, we have a support network in place so there is always someone available to talk to if you need them. See our residential life page for more details.

Are the halls secure?

All of our halls of residence are secure. You’ll need a passcode to get into each building, and each flat and bedroom have individual locks. We also have CCTV and 24-hour security on all of our campuses.

Do I need insurance?

Students are advised that they need to purchase their own contents insurance for any personal items they have in the halls of residence.

How do I use the laundrette?

Laundrette facilities are provided by Circuit Laundry. For instructions on how to use the laundrette:

I am looking for private accommodation, where can I find information on this?

Liverpool Student Homes (LSH) is the only university run private sector accommodation service in Liverpool, dedicated to finding you accommodation outside of student halls.  For more information on LSH services please click HERE