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Frequently Asked Questions

When can I collect my belongings that I have left in the room I was occupying?

Following the latest announcement from the Government it is now appropriate for you to make arrangements to collect them. To ensure the safety of all staff, students and visitors we have developed a clear set of guidelines for the retrieval of goods.

  • You will need to book a time and date to collect your goods in advance.
  • You can begin to collect your goods from Monday 1 June.
  • Each campus will be accessible between 7am and 9pm.
  • You must adhere to the Government Guideline on Staying Safe Outside Your Home
  • To maintain social distancing we will allocate each student two hours to collect goods.
  • We will need to limit the number of visitors per time slot and this will be done on a first come first serve basis.
  • We will endeavour to meet requests however we ask that you be flexible with your arrangements.
  • On the day of collection, we will manage visitors coming on to campus, against the allocated time slots.
  • Please do not come if you do not have a slot as you will not be given access to your room.

You can reserve your slot by emailing accommodation@hope.ac.uk with the title Collection of Belongings. In your email please state your:

  • full name
  • room number
  • preferred collection date and time
  • contact number.

If you are unable to collect goods please contact us at accommodation@hope.ac.uk and we will be more than happy to discuss your options.

I am thinking about leaving my accommodation now, can I cancel/withdraw from my accommodation contract?  

If you did not end your accommodation by completing and returning a form to us prior to Easter and remain in residence, your contract will end when it was originally due to. If you are planning to leave prior to this, please make contact with the Accommodation Team by emailing accommodation@hope.ac.uk and they will advise you of the termination process.

I want to stay longer in my accommodation, can I extend my contract? 

We understand that the coronavirus situation is affecting everyone differently and we should be able to help you. The Accommodation Team will be in contact with you in early May to advise what accommodation we can offer you and the cost related to this. 

How do I return my keys? 

Once you have cleaned, emptied and fully vacated your room you can personally hand in your key to the main security lodge at the campus where your hall is located, where the receipt of your key will be recorded.

If you accidentally have your key at home when you have fully vacated, you can post your keys via recorded delivery in an envelope to:-

Accommodation Office
Liverpool Hope University
Hope Park
Taggart Avenue
Liverpool
L16 9JD

Please ensure you put your residence name, flat and room number in the envelope. Please ensure you use a secure recorded method of post to send your key.,Keys not received or not returned will be charged for.

I still have my keys, but I will not be able collect my belongings. Can a friend/fellow student or family member collect my belongings for me?

When we are able to allow access to campus/when non essential travel is possible, please email accommodation@hope.ac.uk and advise us that somebody else needs to access your room and whether they have a key or not (please see above on how to return keys in person or by post).

You will need to provide the name of the person who will be collecting your belongings, and they will need to show ID to site staff on arrival.

Can residence staff pack up my things and send them back to me via courier?

Unfortunately, we are not able to pack up your belongings and return them to you.

What do I need to do before checking out?  

When you are leaving your accommodation, please make sure you leave it clean and tidy.

There will be a checklist left in your room containing important advice, which you must complete and return with your key to the security lodge at whichever campus your hall is located.

You must ensure you empty and clean all kitchen cupboards and clear all the rubbish from your room and the kitchen, make sure you clear out all your possessions from your room and ensure it is clean and tidy.

You must take with you your duvet, pillows, and kitchen items such as pans, plates, cups, glasses, cutlery etc. Please re use these next year.

How will my room deposit be refunded?

For students who had completely vacated and returned the key before the 30th April 2020 your rooms will be inspected and we will aim to have refunded your deposit via bank transfer by 30th May 2020.

For those students who still have belongings in rooms whether you have returned the key or not your deposit will not be refunded at this stage. However, once the government restrictions relating to travel are lifted and we can allow access for you to collect belongings, we will contact you again with details of when the refund will be processed.

Please note we can only refund the deposits via bank transfer so it is important to ensure you have completed the bank task located on your SRM in your in-tray.

How long will you keep my belongings if I am unable to collect them? 

Your belongings can remain in your room however you must endeavour to collect your belongings as soon as government travel restrictions are lifted and it is safe for you to do so. 

Unfortunately, we do not have the capacity to store items at our residences beyond the end of your original contract end date, undergraduates 13th June 2020 and PGCE students 11th July 2020 subject to government recommendations.


Can we still make an accommodation application for September 2020/21 entry?  

Yes, rooms are still available and you can make an application by visiting www.hope.ac.uk/halls