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Frequently Asked Questions

If you can’t find the answer to your question, check out our most frequently asked questions. If you need more advice, you can contact us by emailing

How do I pay for my accommodation?

You can pay for your accommodation by direct debit, cheque, banker’s draft and postal orders made payable to Liverpool Hope University.

When do I have to pay my accommodation fees?

You can pay the accommodation charge in full before arrival at Liverpool Hope University. Payment should be made through the online accommodation payment facility that will be available through your Student Record Management system (SRM) from around the middle of August (details of how to access this will be sent to you nearer the time). If you do not have access to a computer, payments can be made at the Finance Office at Hope Park or by telephoning 0151 291 3339 during the hours of 9.00am to 5.00pm, Monday to Friday and can be made by cash, cheque or credit/debit card, such as Delta, Visa and MasterCard.

If you choose not to pay the full charge in advance, you will be required to set up one of the following payment plans for the balance. Again, the initial payment and the payment plan should be set up using the online accommodation payment facility.

  • Initial payment of 15% - the remainder to be paid in five monthly payments from October to February, by one of the methods detailed above
  • Initial payment of 15% - the remainder to be paid in three payments in October, January and April, by one of the methods detailed above
  • No initial payment - the full balance to be paid in three payments in October, January and April, by one of the methods detailed above

You can pay the instalments either by Direct Debit, Credit/Debit card or by post-dated cheque.

PGCE Students who are in receipt of a Training Bursary can apply to pay by monthly instalments from their Training Bursary.

Can my friends/family stay in my room when they come and visit?

For fire safety reasons, you’re not allowed to have guests in your room overnight. See our guest policy and booking form for further details.

I’m concerned about moving away to university, is there anyone I can talk to?

Before you arrive, you are welcome to contact the Accommodation team with any concerns you may have – email When you have moved in to your hall, we have a support network in place so there is always someone available to talk to if you need them. See our residential life page for more details.

Are the halls secure?

All of our halls of residence are secure. You’ll need a passcode to get into each building, and each flat and bedroom have individual locks. We also have CCTV and 24-hour security on all of our campuses.

Do I need insurance?

Students are advised that they need to purchase their own contents insurance for any personal items they have in the halls of residence.

How do I use the laundrette?

Laundrette facilities are provided by Circuit Laundry. For instructions on how to use the laundrette:

I am looking for private accommodation, where can I find information on this?

Liverpool Student Homes (LSH) is the only university run private sector accommodation service in Liverpool, dedicated to finding you accommodation outside of student halls.  For more information on LSH services please click HERE