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Residential life

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This page is designed to help make your time in Halls as enjoyable as possible.

Residential Life Team

Our Residential Life Team are here to support you during your time in halls. In each hall there is a Senior Resident Tutor (SRT) who will be your point of contact. From Social Events to Safety Advice the team are hear to help you.

If you are a resident student living on campus and you are experiencing COVID-19 symptoms or have received a positive test result you should:

  • Email the Covid Control team please: covid@hope.ac.uk
  • Return to your residence immediately/continue to self-isolate
  • Advise other members of your household that you are experiencing symptoms as they may be required to
  • Report your Covid status to the NHS.
  • Report your Covid status to your security lodge

If you have symptoms of COVID-19, you will need to self-isolate and arrange for a PCR test through the internet as soon as possible. The NHS provides tests for free. If you want a postal test please phone your security lodge to request one or visit this site here.

For information on COVID-19 symptoms, please visit the NHS Website

In line with Government guidance, if a residential student tests positive for COVID, their flatmates/close contacts will have to isolate alongside them for 10 days if they are NOT double vaccinated.

As a double-jabbed individual who is identified as a close contact, you do not have to isolate (subject to not displaying Covid symptoms). We advise you to take a PCR test as soon as possible to check if you have the virus. You are not required to isolate whilst you await the PCR Test results. To avoid isolation you must prove your vaccine status to the University Covid Control Team by emailing covid@hope.ac.uk.

Double-jabbed means you must have received your final dose of an MHRA-approved vaccine in the UK vaccination programme at least 14 days prior to contact with a positive case.

To order a PCR home test online please click here or by calling 119, or go to a test site. Please inform the University Covid Control Team of your test results as soon as possible by emailing covid@hope.ac.uk

As a double-jabbed individual who has been identified as close contacts you are still at risk of being infected, people are advised to consider other precautions such as wearing a face-covering in enclosed spaces and limit contact with other people, especially with anyone who is clinically extremely vulnerable.

If you live in halls and are told by the CCT to isolate you must:

  • not attend classes, but notify your tutors.
  • remain in your room.
  • use the kitchen for as limited a time as possible, making sure you clean areas you have touched thoroughly afterwards.
  • use the kitchen at a time agreed with your flatmates when they are not using it. 
  • if you have a shared bathroom follow the same rules as for the shared kitchen.
  • not leave your room for exercise or to smoke.

Quick Links

Welfare Checks

During the period of isolation, a member of University staff from the Residential Life Team will be in regular contact with you by phone or email. If you have any concerns, please advise the member of staff and you will then be signposted to the other University services.

Please email sdw@hope.ac.uk if you would like to access the counselling service. There is a wide range of external support services available to you also.

Student Space is a dedicated web-based resource for university students. It provides a telephone helpline and text/email/ web chat support between 4 - 11pm, seven days a week. So if you need to talk, give Student Space a call.

University Catering Support

Students can order online food for delivery from Our Place, the LHU Student Shop, Starbucks and the Food
Court. This service is available Monday to Friday, 8.00-6.00pm. Food items can be ordered from Our Place
additionally on Saturdays, 2.00-9.30pm. 

To place an order for delivery, visit the food delivery Vine app.

Food Orders, Takeaways and Deliveries (External companies)

You can order grocery deliveries from the local supermarkets and take-aways from UberEats, Deliveroo,AlphaGrab, etc. 

When you order a delivery you must put your address and phone number in the delivery information. You should add a note that the driver must call in to the Security Lodge to be directed to your hall.

Collection of Post

Post will be delivered to isolation flats each day. Please contact:

Gateway@hope.ac.uk or 0151 291 3000 for Hope Park
0151 291 3939 for the Creative Campus
0151 727 7262 for Aigburth Park

If you have ordered an NHS postal test. Please follow the instructions contained within the test kit. You are allowed to leave your room to put your test kit in the nearest post box.

Mental Health Support

Student Development and Well-being provide a daily drop-in service, offering brief consultation sessions of around 15-20 minutes. The drop-ins are for students wishing to access counselling, mental health, or learning/disability support, including those who need to speak to a mental well-being practitioner urgently. Due to current social distancing requirements, drop-ins can be accessed via Zoom video call or telephone only.

The well-being drop-in sessions take place from 12noon - 2 pm, Monday to Friday (during term-time).

Call: 0151 291 3427 
Email: sdw@hope.ac.uk 

Please note that a limited number of drop-in sessions are available each day and are allocated on a firstcome, first-served basis.

Library Materials

You have access to lots of resources including books, journals, articles, television and radio programmes online through the library web pages

If you need support you can contact your subject librarian or for general questions email askalibrarian@hope.ac.uk

Waste Collection

The domestic team will provide yellow waste bags to those flats required to self-isolate. Once the bag is full, simply call campus security to log a collection.

0151 291 3000 for Hope Park
0151 291 3939 for the Creative Campus
0151 727 7262 for Aigburth Park

Items will be collected between 9-10am the following day. Please await a telephone call before placing your waste bag out for collection. To keep everyone safe we ask that you wipe the external bag with a disinfectant wipe prior to collection.

Laundry Service

If you need to access a laundry service urgently before your period of isolation ends please email residentiallife@hope.ac.uk


Security Lodge Phone Numbers

Please remember that you can contact your security lodge at night if you are disturbed by excessive noise or need to report an incident in your flat or hall.

In an emergency please contact your lodge on the numbers below: 
0151 291 3800 for Hope Park Emergency
0151 292 3700 for Creative Campus Emergency
0151 727 7262 for Aigburth Park Emergency 

They are staffed 24 hours a day.


Useful Information



Residential Life Team

Emergency contacts

Hope Park Emergency
0151 291 3800 

Creative Campus Emergency
0151 292 3700 

Aigburth Park Emergency 
0151 727 7262

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