General

What are my responsibilities?

Whenever you logon to the University network, you agree to:

• Use the service in a responsible, ethical and lawful manner
• Not do anything which might be to the detriment of other users

If I am using a University machine, how do I save my work?

There are two options:

• On your personal I: drive
• On a USB memory stick

NB: Please be aware that if you save any work on the C: drive of the machine (e.g. in My Documents), this will be irretrievably lost when the machine is logged out.

How do I add print credits? (Students Only)

• Web top-up via MyHope

Who do I talk to if I have a problem?

• If you cannot access an IT service – contact us
• If your student record is incorrect – contact Student Administration
• If you have financial issues - contact Student Finance
• If you have issues with accessing academic content – contact your School / Department

How do I reset my voicemail password?

To reset your voicemail password, please email ITShelp@hope.ac.uk with your name and extension number.

How do I book a room in the library?

Students can book both study carrels and group study areas using the ‘library spaces’ option in MyHope.

How much network storage space does a student have?

Your network ‘I: drive’ will allow you to save 250MB of files.

How do I report faulty equipment?

Please report any faults directly to IT Services on 0151 291 2100 or email ITShelp@hope.ac.uk. 

How do I take a screenshot?

Sometimes it may be easier to take a screen shot of a problem e.g. if an error code is displayed rather than trying to describe the fault over the phone. You can press the 'Prt Sc' key at the top right of your keyboard, paste it into a Word document and send it to the IT Service Desk.